Verizon wireless customer service talk to a person

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Verizon is the #2 US telecom services provider overall after AT&T. Verizon’s wireline unit, with more than 19 million landline accounts, provides local telephone, long-distance, Internet access, and digital TV services to residential and wholesale customers.

General correspondence address:
PO Box 33078
St Petersburg, FL 33733

One Verizon Way
Basking Ridge, NJ 07920
https://www.verizon.com/about/


Phone Contacts

Main: 908-559-2000
Customer Service: (800) 837-4966


Customer Service Resources

[email protected]verizonwireless.com


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Secondary Contact
Ronan Dunne
Executive Vice President and President of Verizon Wireless
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Chief Executive
Hans Vestberg
One Verizon Way
Basking Ridge, NJ 07920
[email protected]

Do not start by writing to the CEO. This could severely limit your ability to resolve your issue.


Verizon Phone Numbers and Emails

Toll-Free Number:

  • (888) 294-6804

    Prepaid

Customer Service:

  • (888) 262-1999

    National Accessibility

  • (800) 922-0204

    Verizon Wireless

Accesibility:

  • (508) 251-5301

    Videophone

  • (800) 974-6006

    Voice

Verizon Emails:

Accessibility

Fios and Traditional phone

Media

Advertising Inquiries

Claim Your Business

More phone numbers and emails Less phone numbers and emails

Verizon Contact Information

Corporate Office Address:

Verizon Wireless

P.O. Box 291089

Columbia, South Carolina 29229

United States

Verizon Rating Based on 1.2K Reviews

Rating details

1.7 more details

Product or Service Quality

Rating Details

Product or Service Quality

Diversity of Products or Services

Exchange, Refund and Cancellation Policy

Discounts and Special Offers

Close

Rating stats

Rating trend

Summary of Verizon Customer Service Calls

3.9K TOTAL
CALLS

04:27 AVG CALL
DURATION

6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Verizon Customer Service?

Payments and Charges Question:

  • 6d ago “Billing overcharges”
  • 7d ago “Pay bill”
  • 8d ago “I am in the hospital and can't make a payment”

Staff Question:

  • 3h ago “Landline out of service”
  • 13d ago “Service issues”
  • 20d ago “Services”

Activation/ Cancellation Question:

  • 17d ago “Cancel service”
  • 1M ago “To cancel my services today”
  • 1M ago “To activate a new phone i bought”

Request for Information Question:

  • 7d ago “To talk to a human being perfibly an associate. But it seems after my being a customer doesnt mean anything wow welcome to phone rescue just kidding but i really have a simple question”
  • 16d ago “Question about an NPI”
  • 27d ago “Confirm my billing address”

Product/ Service Question:

  • 23d ago “My home phone is not working”
  • 25d ago “Channel not work”
  • 1M ago “Phoneisntworkingrigj”

Account Question:

  • 29d ago “Need my account number for Verizon”
  • 1M ago “Can't get into my account”
  • 1M ago “Extension on my account”

Cards Question:

  • 3M ago “Prepaid cards Payment”
  • 4M ago “New sim card and device”
  • 5M ago “I need a transfer pin number no get off there”

Return/ Replace Question:

  • 24d ago “Need my phone replaced”
  • 28d ago “Failure on Verizon's part to send return box for trade in phone.”
  • 4M ago “Return problem”

Shipping and Delivery Question:

  • 1M ago “You have the wrong address for my delivery”
  • 5M ago “I need the tracking number on my order”
  • 11M ago “To get the mailing address to send a device back”

Refund Question:

  • 16d ago “Promised refunds that haven't happened”
  • 8M ago “My refund”
  • 10M ago “Refund”

Employment Question:

  • 3M ago “I want to know my pay off on my phone”
  • 4M ago “Pay off”
  • 1Y ago “Pay off device”

Other Question:

  • 1d ago “I need to get into my old phone number to get access to my Gmail”
  • 2d ago “Talk to someone”
  • 4d ago “Change my plan”

About

Verizon Pros and Cons

Pros: Internet, Good coverage, Customer service, Coverage, Coverage area

Cons: Customer service, Incompetent customer service, Poor service, Bait and switch, Poor service when needed the most

Related Companies

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Summary

Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion. Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you".

Verizon wireless customer service talk to a person

Verizon is ranked 329 out of 1606 in Telecommunications category

Payment Methods

Verizon wireless customer service talk to a person
Verizon wireless customer service talk to a person

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Verizon wireless customer service talk to a person

Verizon wireless customer service talk to a person

Verizon wireless customer service talk to a person

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