Defense finance and accounting service us military retired pay phone number

June 29, 2017 - 12:00pm

Military retirees and annuitants corresponding with the Defense  Finance and Accounting Service (DFAS) will use a new address beginning May 1.The old addresses in London, Ky., have been used for years but are being discontinued and will be replaced by addresses in Indianapolis to help speed up receipt and customer service.

The new mailing addresses (beginning May 1) will be:
Retired Pay correspondence:
Defense Finance and Accounting Service
U.S. Military Retired Pay 8899 E 56th Street Indianapolis IN 46249-1200
Annuitant Pay correspondence:
Defense Finance and Accounting Service
U.S. Military Annuitant Pay 8899 E 56th Street
Indianapolis IN  46249-1300       Current phone and fax numbers are not changing

Military retirees and annuitants can use the mailing address to  submit any of the following information:
Written requests for 1099R Forms (Retiree tax statement) Change Survivor benefit Plan information /
Correct a 1099R Establish a Retired Pay account
Manage Arrears of Pay (AOP) Beneficiary designation Manage allotments / Report a retiree’s death
Report a Survivor Benefit Plan beneficiary’s death Submit a retiree or annuitant change of address
Start/change Direct Deposit / Start international Direct Deposit

The DFAS website https://www.dfas.mil/retiredmilitary.html provides information and links to any
additional paperwork that might need to be submitted or by phone ( 1-800-321-1080).
 

For information and answers regarding your specific situation, please contact DFAS Customer Service at 1-888-332-7411 or by clicking here.

For questions about the Web site or for general questions about military compensation click here.

The Defense Finance and Accounting Service oversees payments to Department of Defense servicemembers, employees, vendors and contractors. The Defense Finance and Accounting Services also provides Department of Defense decision makers with business intelligence, finance and accounting information.

Agency Details

Acronym:

DFAS

Website:

Defense Finance and Accounting Service

Contact:

Contact the Defense Finance and Accounting Service

Main Address:

Crystal Mall 3
Room 920
Arlington, VA 22240-5291

Phone Number:

1-888-332-7411

Toll Free:

1-888-DFAS-411 (1-888-332-7411)

Forms:

Defense Finance and Accounting Service Forms

Government branch:

Executive Department Sub-Office/Agency/Bureau

Parent Agency

  • U.S. Department of Defense
  • Defense Finance and Accounting Service Garnishment Operations Center
  • Defense Finance and Accounting Service Debt and Claims Management Center

DFAS remains operational and will continue our mission to ensure scheduled payments are made timely. We understand the importance of the payments and services we provide and ask that you continue to utilize our electronic and phone self-service options and information available on DFAS.mil, AskDFAS, myPay, and YouTube.com/DFAS whenever possible.

Hours of Operation

CUSTOMER CARE CENTER
PHONE NUMBERS
NORMAL HOURS OF OPERATION

Travel Pay Customer Care

888-332-7411, option 4, then option 1

8 a.m to 5 p.m. ET

Military Retired & Annuitant Pay

888-332-7411, option 4, then option 2

8 a.m to 5 p.m. ET

Military Pay - Army/Navy/Air Force/Marine Corps

888-332-7411, option 4, then option 3

8 a.m. to 5 p.m. ET

myPay

888-332-7411, option 5

8 a.m to 5 p.m. ET

Garnishments

888-332-7411, option 3

8 a.m to 5 p.m. ET

Overseas DSN Users:

Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number.

For more information, check out this DISA tutorial.

Customer Service

888-332-7411
PRESS

1

Self Service, including requests for tax forms 1095,1099-R and W2

2

Report the Death of a Military Retiree

3

Garnishments

4

Pay Inquiries or Civilian Debts
(Retiree; Annuitant; Military and Travel pay)

5

myPay Website Assistance

6

Affordable Care Act

Contractors and Vendors Only

CUSTOMER CARE CENTERPHONE NUMBERSHOURS OF OPERATION
DFAS Indianapolis Accounts Payable 888-332-7366, option 2 7:30 a.m. - 4:30 p.m. ET
DFAS Columbus Accounts Payable 800-756-4571 7:30 a.m. - 4:30 p.m. ET


Federal Relay TTY

Toll-free and toll access numbers for the Federal Relay are:

  • (800) 877-8339 TTY / ASCII (American Standard Code for Information Interchange) – Allows TTY users to type their conversation
  • (877) 877-6280 VCO (Voice Carry Over) – Allows users to voice their conversation
  • (877) 877-8982 Speech-to-Speech – Allows people with Speech Disabilities to re-voice their conversation
  • (800) 845-6136 Spanish – Allows Spanish-speaking callers type and receive their conversation in Spanish with no translation services
  • (888) 474-8983 Spanish to English – Allows callers to type in English or Spanish and receive translation services from Spanish to English or English to Spanish
  • (866) 377-8642 Voice – Allows hearing callers to connect with a communication assistant to type their conversation to their caller. Allows an international call to connect with a CA to place a call within the U.S.
  • (800) 877-0996 Customer Service (Voice, TTY, ASCII and Spanish) – Allows callers to connect with Customer Service

Contractor and Vendor Pay Customer Service

DoD Military and Civilian ID Card Information
 

Customer Experience Team

Learn more about our Customer Experience Team and how they are helping to improve your experience with DFAS.

Page updated February 10, 2022

Who do I contact about my military retirement pay?

Military and Retiree Pay Problems For additional help, contact the appropriate Defense Finance and Accounting Service (DFAS) office: Air Force, Army, Marine Corps, Navy, Space Force active duty or Reserve – Call 1-888-332-7411. Retiree, survivor, or beneficiary – Call 1-800-321-1080.

How do I contact the Defense Finance and Accounting Service?

Agency Details.
Website: Defense Finance and Accounting Service..
Contact: Contact the Defense Finance and Accounting Service..
Phone Number: 1-888-332-7411..
Toll Free: 1-888-DFAS-411 (1-888-332-7411).
Forms: Defense Finance and Accounting Service Forms..

How do I contact DFAS by phone?

If your local payroll or finance office is unable to resolve your financial matter(s), please contact the DFAS Customer Care Center by Submitting a Ticket Online at AskDFAS (https://www.dfas.mil/dfas/AskDFAS/) or by calling toll free at (888) 332-7411.

Can I call DFAS?

1 (888) 332-7411Defense Finance and Accounting Service / Customer servicenull