Zelle is a person to person mobile payment platform that allows you to send money to others you trust using their email address or U.S. mobile phone number. Top QuestionsZelle is a fast, easy way to send and receive money from friends, family and other people you know and trust1, typically within minutes2, using their email address or U.S. mobile phone number. You must have a bank account in the U.S., as well as a valid email address or U.S. mobile phone number to enroll in Zelle. To enroll in Zelle, follow these steps:
BECU doesn't charge a fee to send or receive money via Zelle, however there may be scenarios where using Zelle may incur charges.
If you are already enrolled in Zelle, there's nothing more you need to do, as the money will automatically move directly into the account you identified when you enrolled. If you have not enrolled and received a payment from someone via Zelle, follow these steps:
Yes, however they do not need to be enrolled before you send funds. Here's how it would work: If you send money to someone who isn't enrolled with Zelle, they'll receive a notification prompting them to enroll. After enrollment, the money will move directly into your recipient's account, typically within minutes. If you send money to someone using their account number4, the recipient is not required to enroll with Zelle as these transactions follow a different process. General Information About ZelleWho can I send money to? Zelle is a great way to send money to family, friends and people you know, like your neighbor, your roommate, or your babysitter1. It's important to remember that money is sent directly from your BECU account to another person's bank account typically within minutes2, so Zelle shouldn't be used to send money to people you don't know or trust. Neither BECU nor Zelle offer a protection program for any authorized payments made with Zelle - for example, if you don't receive the item you paid for or the item is not as described or as you expected. Back to General Information About Zelle Is it secure? Yes. When you use Zelle within BECU Online Banking or the BECU mobile app, your information is protected with the same technology we use to keep your accounts safe. Back to General Information About Zelle How do I get started? It's easy. Zelle is already available within the BECU mobile banking app and Online Banking. Just check the app or sign in online and follow a few simple steps to enroll with Zelle today. We recommend you enroll before someone sends you money - this will help you get your first payment faster. Follow the steps below to enroll in Zelle from the BECU mobile app:
Follow the steps below to enroll in Zelle from Online Banking:
Back to General Information About Zelle How does Zelle work? When you enroll through BECU Online Banking or the BECU mobile app, we establish a connection between your email address or U.S. mobile phone number and your preferred checking or savings account. Your name, financial institution name and email address or U.S. mobile phone number you enrolled is shared with Zelle (no sensitive account details are shared - those stay with BECU). When someone sends money to your enrolled email address or U.S mobile number, Zelle looks up the email address or U.S. mobile phone number in its "directory" and notifies BECU of the incoming payment. BECU then directs the payment into your account, all while keeping your sensitive account details private. What happened to Popmoney? Zelle replaced Popmoney. Where do I find the Terms and Conditions for Zelle? See General Terms for BECU Funds Transfer Service (.pdf). Back to General Information About Zelle Sending and Receiving MoneyHow do I send money to someone?
Back to Sending and Receiving Money When does the money come out of my account? When you send a payment today, your account is debited immediately. If you schedule a transaction to go standard delivery, those payments are debited on the day they are scheduled to process. It's important to make sure that you will have money available to cover the scheduled transaction and that you have sufficient available funds in the account at least one full day before the transfer is scheduled. It's also important that you keep a record of how much money you spend from your account so you know how much money you have available to spend. Back to Sending and Receiving Money When will the payment I sent arrive? Money sent with Zelle is typically available to an enrolled person within minutes2. Ask your friends and family to enroll with Zelle before you send them money. This will help them get your payment more quickly. Back to Sending and Receiving Money How does the receiving person get their money? If you send money to someone who isn't enrolled with Zelle, they'll receive a notification prompting them to enroll. After enrollment, the money will move directly into your recipient's account, typically within minutes. Once their first payment completes, your recipient will be able to receive future payments faster, typically within minutes2. If your payment is still pending, we recommend confirming that the person you sent money to has enrolled with Zelle, and that you entered the correct email address or U.S. mobile phone number. If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or phone number. Still having trouble? Please call BECU technical support at 800-233-2328, or send us a secure message in Online Banking or the mobile app. Back to Sending and Receiving Money Can I cancel a payment? If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you know and trust, and always ensure you've used the correct email address or U.S. mobile number when sending money. If you sent money to the wrong person, we recommend you contact the recipient and request the money be returned. You can only cancel a payment that has been scheduled but not yet processed. To determine if you can cancel a payment, go to your Activity page and look for a "Cancel" button. You can also stop a payment if the payment has been sent but the person you sent money to hasn't yet enrolled with Zelle. Transactions sent using standard speeds may be stopped if the funds haven't yet been received by the recipient. If you see a red "Stop Payment" button for the payment you want to stop, select Stop Payment. If you stop a payment in process, you'll be charged a $25 Stop Payment fee. Back to Sending and Receiving Money How do I edit a scheduled or recurring transaction? You can edit or cancel payments scheduled for a future date. You can't edit or cancel a payment that is in progress. When you set up a recurring transaction, it's important to remember that funds are taken out of your account on the day of the transaction and funds are transferred to your recipient on the next day. Tip: Set up a recurring transaction for a day earlier than you want the funds to arrive. Your account will be debited on the day of the transaction and the funds will be credited to the receiver the following day. Follow the steps below to edit a scheduled or recurring transaction:
Back to Sending and Receiving Money How much money can I send? Unless we tell you otherwise in a separate disclosure, depending on the available funds in your account, the limits are as follows:
Transactions sent using standard speeds may take more than one day for the money to reach your recipient. Your daily limit will apply to the actual day the money clears the recipient's bank. If the recipient hasn't enrolled in Zelle yet, the limit will be applied to the day the recipient receives the money. Check the BECU Funds Transfer Terms and Conditions for additional information on transaction limits. Back to Sending and Receiving Money How will the person I send money to be notified? The recipient will be notified via email or text message. Back to Sending and Receiving Money Can I send money to myself at a different financial institution? Yes, you can send money to almost anyone with a bank account in the U.S. using an email address or U.S. mobile number. Note that a U.S. mobile phone number or email address can only be enrolled and active with one financial institution at a time. Back to Sending and Receiving Money Can I use Zelle internationally? In order to send, receive or request funds, the sender's and recipient's accounts must be based in the U.S. Back to Sending and Receiving Money Should I use Zelle to pay someone I don't know? If you don't know the person, or you aren't sure whether you'll get what you paid for (for example, items bought from an online bidding or sales site), you shouldn't use Zelle to make a payment. These transactions are potentially high-risk (just like sending cash to a person you don't know is high-risk). Zelle should only be used to send money to friends, family or others you trust. Neither BECU nor Zelle offer a protection program for any authorized payments made with Zelle - for example, if you don't receive the item you paid for or the item isn't as described or as you expected. Back to Sending and Receiving Money How do I receive money? If you've already enrolled with Zelle, no further action is needed. The money will move directly into the account you selected when you enrolled in Zelle, typically within minutes2. Back to Sending and Receiving Money TroubleshootingI sent money to the wrong person. How do I get it back? If you sent money to the wrong person, we recommend you contact the recipient and request the money to be returned. Back to Troubleshooting How do I verify my mobile phone number or email address to complete my enrollment in Zelle? For greater security, when you enroll with Zelle you're required to verify you have control over the email address or U.S. mobile phone number you use to send or receive money with Zelle. Follow the steps below to verify your email address or mobile phone number in Online Banking and the BECU mobile app. Online Banking:
BECU Mobile App:
Back to Troubleshooting What should I do if I received a notice that my scheduled payment failed due to non-sufficient funds? If your scheduled payment failed due to non-sufficient funds (not enough funds in your account), you'll need to contact BECU at 800-233-2328 to reactive your profile. Once reactivated, you'll need to resubmit your transaction. Back to Troubleshooting There's an old email or phone number in my Zelle profile. Should I verify it? No. If you verify an invalid email address or phone number (including land lines), you won't receive your verification code and your account could be suspended. (If this happens, please call BECU technical support at 800-233-2328.) You'll need to update your email address or mobile phone number in Online Banking Settings before completing enrollment with Zelle. You can delete the invalid email address or phone number. Back to Troubleshooting How do I stop receiving text messages from Zelle? When you enroll with Zelle, you agree to allow text messages to be sent to you about Zelle transactions. You can opt out and stop receiving text messages and still continue to use Zelle. Using your mobile phone text messaging app, send a text to 767666 with the word STOP as the message. Back to Troubleshooting If I enroll with Zelle in Online Banking, will I automatically be enrolled in the mobile app? Yes, but you may be asked to accept the terms and conditions again in the mobile app. Back to Troubleshooting I already enrolled with Zelle with another bank. How do I transfer my email or U.S. mobile phone number to BECU? You can transfer your email address or U.S. mobile phone number in Zelle. During enrollment, you'll see a prompt notifying you that the email address or mobile phone number is already enrolled at another institution. You'll be asked to confirm that you want to complete the transfer and then to verify your email address or U.S. mobile phone number. Back to Troubleshooting How do I update my email or mobile phone number in Zelle? You can select your default email or phone number in Zelle. If your email or mobile phone number changes, you'll need to update in Online Banking Settings. Back to Troubleshooting How do I update my contacts' information? You can update your contacts' information in Online Banking, but not while a payment to that contact is pending or in process. Follow the steps below to update a contact's information:
Back to Troubleshooting I got an email from Zelle saying money was sent to me. How do I actually receive the money? If you're already enrolled in Zelle, you don't need to do anything, money will automatically transfer into your account. If you're not yet enrolled, you'll need to enroll with Zelle before you can receive your money. Please see "How do I get started?" above under "General Information About Zelle" for detailed steps to enroll. Back to Troubleshooting I followed all of the steps to send money but it still didn't work. What now? If your payment fails, please call BECU technical support at 800-233-2328, or send us a secure message in Online Banking or the mobile app. Back to Troubleshooting |
Do u need a bank account for zelle
Related Posts
Copyright © 2024 toptenid.com Inc.
