Chase credit card customer service telephone number

Table of Contents Show

Frequently Asked Questions
How do I talk to a live person at Chase Credit Card?
Does Chase have 24/7 customer service phone number?

Frequently Asked Questions

Go to chase.com/paycard to see how you can easily pay your credit card bill online, by phone or by mail.

To make a payment by the automated phone service, call 1-800-436-7958. We accept operator relay calls.

Please include your name and full account number on your check or money order, and mail your payment to the address below. Please do not send cash.

Cardmember Services
P.O. Box 6294
Carol Stream, IL 60197-6294

For overnight mail, send your payment to:
Chase Card Services
201 N. Walnut Street
De1-0153
Wilmington, DE 19801

Go to chase.com/paycard to see the details of when your payment will be processed. If you're enrolled in automatic payments, we'll make your payment automatically on your due date. If that date falls on a weekend, we'll make your payment the Friday before. If you mail us a check or money order, we'll credit your payment the day we receive it if it's before 5 PM local time at the payment address on your statement.

One-time credit card payments cannot be edited. If your payment is still pending, you can cancel the payment and schedule a new one.

To see your recent payment activity go to Payment Activity.

You can enroll in Automatic Payments on chase.com or the mobile app.

When you enroll, specify the pay-from account and how much you'd like to pay (e.g. your statement balance, your minimum payment due or fixed amount).

Your credit card will be paid automatically each month on your due date (if your due date falls on a Saturday, we'll make your payment the Friday before). You can edit or cancel your automatic payment settings at anytime.

You can make an extra payment whenever you'd like. If you make a payment before your due date, we'll reduce the automatic payment by the amount of your first payment. If your first payment is more than the automatic payment amount, we won’t make the automatic payment that month. You can make online and mobile payments daily.

You can change your due date as long as your account isn't in default. To change your due date, go to the "Things you can do" tab when signed in to your account. Choose "Update settings & preferences" and then "Payment due date." Your due date can be any day on or between the 1st and 28th of each month. Since it takes us 1 or 2 billing cycles to finish your request, please make your payments by your original due date until we officially change the date.

“Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A. JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.

Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved.

J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.

"Chase Private Client" is the brand name for a banking and investment product and service offering, requiring a Chase Private Client Checking account.

Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Member FDIC.

Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved.

"Chase Private Client" is the brand name for a banking and investment product and service offering, requiring a Chase Private Client Checking account.

Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Member FDIC.