Credit one bank credit card customer service number

Credit One Bank, N.A., a national chartered bank, provides credit cards. It engages in issuing VISA and MasterCard credit cards to individuals who have been historically overlooked by other banks because of their less than perfect credit. The company was founded in 1984 and is headquartered in Las Vegas, Nevada. The company reportedly serves more than 6 million card members.

6801 S. Cimarron Road
Las Vegas, NV 89113
https://www.creditonebank.com/


Phone Contacts

Main: (702) 269-1000
Customer Service: (877) 825-3242

Customer Service Hours

6:00am-9:00pm PST Mon-Fri and 6:30am-5:00pm PST Sat-Sun


Social Media Contacts

Facebook
Twitter


Executive Contacts

Start by writing to the Customer Service Manager (listed under Executive contacts). Tell them the issue and give them a week to respond.  If they don’t respond or refuse to help, write to the next executive shown.

Do not simply write to the CEO. This could severely limit your ability to resolve your issue.

Primary Contact
Dimitar Zhelyazkov
Operations Supervisor - Customer Service
6801 S. Cimarron Road
Las Vegas, NV 89113
(877) 825-3242
[email protected]

Secondary Contact
Selah Harper
Assistant Vice President - Customer Service
6801 S. Cimarron Road
Las Vegas, NV 89113
[email protected]

Chief Executive
Robert DeJong
President and CEO
6801 S. Cimarron Road
Las Vegas, NV 89113
[email protected]


Last updated: July 4, 2022.

At Credit One Bank, our top priority is the health and well-being of our card members, employees, associates, and all the communities that we serve. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) outbreak, and we are committed to being responsive to your needs as this situation evolves.

You may access and manage your accounts online by signing in or setting up Online Account Access on our homepage, or by using the Credit One Bank mobile app which can be downloaded from the Google Play Store or Apple App Store. Key features include: Posted Activity; Pending Activity; Pay Bill; Offers; Credit Score; Documents & Statements; Customer Service; and, Settings. In most cases it’s easier to manage your credit card accounts online or by using our app on your mobile device.

Our call center hours are staffed by live agents from 5 a.m. - 9 p.m. Mon - Fri, 6:30 a.m. - 5 p.m. Sat & Sun / All Times Pacific.

Credit One Bank’s coronavirus (COVID-19) Frequently Asked Questions (FAQs)

  1. If I call Credit One Bank, should I expect longer than normal wait times?

  2. Are there other ways I can access my account?

  1. How do I access my credit card account information online?

  2. What if I can't remember my username and/or password?

  3. What is the 'Overview' page?

  4. What is Pending Activity?

  5. What is Posted Activity?

  1. How do I know if a payment has posted to my account?

  2. When will my payment be applied to my balance?

  3. Is there a fee for making a payment online?

  4. What are the differences between an Express Payment and a Standard Payment?

  1. What is Credit Protection?

  2. How do I manage open benefits(s) or view prior benefits?

Protecting Yourself Against Fraud

  • Watch out for "Phishing" emails or text messages, from entities pretending to be your trusted financial institution
  • Beware of deceptive apps; download only known and trusted apps from the Google Play Store or Apple App Store
  • Use your credit card only at trusted merchants, and secure and trusted online stores
  • Beware of fake Covid-19 tracker apps; Do not download unless you trust the source
  • Use caution when solicited to earn cash by "working from home"; Do your homework before signing up

You can find more details in our full FAQs section. If you need to contact us via telephone, wait time times will be significantly longer than normal. Please use our Online Account Access or mobile app if possible to service your account.

Check out some of our videos for helpful information and resources about how to use our mobile app, make payments, and more.

Please continue to check this page for relevant and timely information as this pandemic situation evolves.

For additional information about the coronavirus (COVID-19), visit the Centers for Disease Control official 'Coronavirus Disease 2019' page at: https://www.cdc.gov/coronavirus/2019-ncov/index.html.

How can I speak to a live person for Credit One?

Call Customer Service:.
1-877-825-3242 (toll-free, TTY/TDD).
1-800-752-5493..

How do I contact my Credit One credit card?

Please call Customer Service at 1-877-825-3242. If you are outside the U.S., call 1-702-405-2042. However, all other legal name change requests must be submitted in writing. Please write to us at: Credit One Bank, P.O. Box 98873, Las Vegas, NV 89193-8873.

What are Credit One customer service hours?

In most cases it's easier to manage your credit card accounts online or by using our app on your mobile device. Our call center hours are staffed by live agents from 5 a.m. - 9 p.m. Mon - Fri, 6:30 a.m. - 5 p.m. Sat & Sun / All Times Pacific.

How do I pay my Credit One Bank credit card?

To make a payment on our website or mobile app: Sign in to your account. Click "Pay Bill." Choose Standard Payment or Express Payment and follow the prompts to complete your payment. A fee may apply.