Cvs caremark prior authorization provider phone number

CVS Caremark’s Preferred Method for Prior Authorization Requests

Our electronic prior authorization (ePA) solution provides a safety net to ensure the right information needed for a determination gets to patients' health plans as fast as possible.

Improving efficiencies without sacrificing the essentials

• 70%1 of users reported time savings
• 35%2 faster determinations than phone or fax
• HIPAA compliant and available for all plans and all medications
• No cost to providers and their staff

Dedicated Support

No hold times.
No phone trees.

We know PA requests are complex. That's why we have a team of experts and a variety of help resources to make requests faster and easier.

LET’s GET STARTED

1 - CoverMyMeds Provider Survey, 2019

2 - Express Scripts data on file, 2019

Updated June 02, 2022

A CVS/Caremark prior authorization form is to be used by a medical office when requesting coverage for a CVS/Caremark plan member’s prescription. A physician will need to fill in the form with the patient’s medical information and submit it to CVS/Caremark for assessment. In doing so, CVS/Caremark will be able to decide whether or not the requested prescription is included in the patient’s insurance plan. If you would like to view forms for a specific drug, visit the CVS/Caremark webpage, linked below.

• Fax: 1 (888) 836- 0730
• Phone: 1 (800) 294-5979
• California Prior Authorization Form
• Specific Drug Forms

How to Write

Step 1 – In “Patient Information”, provide the patient’s full name, ID number, full address, phone number, date of birth, and gender.

Step 2 – In “Prescriber Information”, provide the prescriber’s full name, full address, office phone number, office fax number, and supply a name of a contact person.

Step 3 – In “Diagnosis and Medical Information”, specify the medication, strength, frequency, expected length of therapy, quantity, and day supply. If this is a continuation therapy, specify how long the patient has been on this medication. Lastly, supply the diagnosis and diagnosis ICD code(s).

Step 4 – Next, specify the following: what condition the drug is being prescribed for, any therapeutic failure(s) (including length of therapy for each drug), contraindicated drug(s) and any adverse effects for each drug.

Step 5 – Specify whether or not the request is for a patient with one or more chronic conditions (e.g., psychiatric condition, diabetes) who is stable on the current drug(s) and who might be at high risk for a significant adverse event with a medication change. Also, mention any anticipated significant adverse events.

Step 6 – Specify whether or not the patient has a chronic condition confirmed by diagnostic testing. If so, provide diagnostic test and date.

Step 7 – Specify whether or not the patient has a clinical condition for which other alternatives are not recommended based on published guidelines or clinical literature. If so, provide documentation.

Step 8 – Specify whether or not the patient requires a specific dosage form (e.g., suspension, solution, injection). If so, provide dosage form.

Step 9 – Specify whether or not there are additional risk factors (e.g., GI risk, cardiovascular risk, age) present. If so, provide risk factors.

Step 10 – Provide any additional relevant information.

Step 11 – The prescriber must provide their signature as well as the date at the bottom of page 1.

Step 12 – On page 2, specify the type of medication requested and select yes or no in response to the questions related to each specific drug.

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