Blue cross blue shield federal customer service number

Blue Cross and Blue Shield of Louisiana is an independent licensee of the Blue Cross and Blue Shield Association and incorporated as Louisiana Health Service & Indemnity Company. Copyright © 2022 Blue Cross and Blue Shield of Louisiana. Blue Cross and Blue Shield of Louisiana is licensed to sell products only in the state of Louisiana.

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Blue Cross and Blue Shield of Louisiana and its subsidiaries, HMO Louisiana, Inc. and Southern National Life Insurance Company, Inc., comply with applicable federal civil rights laws and do not exclude people or treat them differently on the basis of race, color, national origin, age, disability or sex. More Information

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For general inquiries, please call Blue Cross Blue Shield FEP Dental Customer Service at 1-855-504-BLUE (2583), 8 a.m. - 8 p.m. EST Monday - Friday (TTY 711)

You can also submit an online inquiry regarding claims; ID cards; website assistance; grievance or appeal; or fraud, waste, and abuse. Once you've submitted this form to Blue Cross Blue Shield FEP Dental, we'll respond as soon as possible.

Please note that the information you provide may contain Protected Health Information. We take our responsibility to protect this information seriously and take every reasonable precaution to keep this information safe.

What's Happening This Month?

Get a complimentary wellness calendar from Blue Cross NC.

Renewing Health 2022

Agency Benefits Officers

We have a suite of programs, designed to meet the needs of your workforce.
 

Resources for ABOs  ❯

Finding the Services & Support You Need​

Doctors & Providers  ●  Preventive Care  ●  Claims & Records  ●  Incentives & Discounts

Visit FEPBlue.org  ❯

Manage Your Health, Better Your Life

If you have questions about your health or a condition that requires special care, we can help. 

The Healthy Endeavors Program

With Healthy Endeavors, you can talk with a trained nurse health coach and get helpful information about your health delivered right to your door, and there's no extra cost to you. Plus, there's no obligation – you can leave the program at any time.

Call a Nurse Health Coach at: 1-888-392-3506  |  Monday - Friday, 8:00 a.m. - 5:00 p.m. EST.

You could be eligible if you have any of these health concerns:

• Asthma
• Diabetes
• Heart disease
• Medication issues

• Obesity
• Tobacco use
• COPD (Chronic Obstructive Pulmonary Disease)

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Case Management Program

If you’ve been diagnosed with a complex health condition, our nurse case managers can teach you about your condition, give you reading materials to learn more, coordinate your care with your doctor, and help create a preventive care plan for healthier living. There's no extra cost to you.

Call a Nurse Case Manager at: 1-888-234-2415  |  Monday - Friday, 8 a.m. - 5  p.m. EST.

You may be eligible if you have any of these health concerns:

• Cancer
• Complex rehabilitation needs
• Depression, bipolar disorder or schizophrenia
• Eating Disorders
• GI / Stomach / Bowel Surgery
• Head or spinal cord injuries

• High-risk pregnancy, premature births
• Organ Transplant
• Orthopedic Surgery
• Stroke
• Trauma
• Vascular / Heart Surgery

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Wellframe Mobile Health Checklist and Messaging*

Blue Cross NC is pleased to offer a free mobile application for your smartphone and tablet that connects you to a confidential and supportive health care team when it's most convenient for you.

Want to know more?

Call the Federal Employee Customer Service line at 1-800-222-4739 and a representative will be happy to assist you.

*Wellframe is only available for certain health conditions.

Motivation, Advice and Support

When you need a little extra help managing your health, your Wellframe care team is ready:

• Connect to a licensed nurse, pharmacist or social worker
• Get personalized daily care plans
• Set up notifications to help you remember appointments and medications
• Learn about your health through clinically approved articles and videos

Health Checklist

Wellframe will send a short list of tasks, based on your particular condition, to your mobile device each day:

• See a summary of your progress and keep track of it over time
• Receive encouragement and support through secure in-app messaging (your personal information is safe in this HIPAA-compliant application)

Your personal checklist is designed to help you stay on track with your condition care plan.

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Medication Therapy Management (MTM)

Blue Cross NC provides MTM to members with a Service Benefit Plan. MTM covers a broad range of health care services from clinical pharmacists who can help you identify, prevent and resolve any medication-related problems.

Call 1-984-364-3798 to get one-on-one counseling from a clinical pharmacist.

Medication-related problems may include:

• Drug use for non-medical purposes
• Improper drug selection
• Doses too high or too low

• Adverse drug reactions or side effects
• Drug interactions
• Failure to receive medications

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Member Resources

Help & Customer Service

Whether it's a question about health insurance, a chronic condition or something else, we'll connect you with someone who has the answers.

FEP Directory

Pre-Approvals for Medical & Mental Health Services

Some procedures and medications require pre-approval from Blue Cross NC. Work with your provider to lower your health care costs and avoid unwanted surprises later.

Pre-Approval Guide 

Member Forms, Printables & Resources

We have newsletters, articles, videos and other great resources to help you better understand your health plan and your health.

FEP Resources Menu

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