Insurance customer service representative job description resume

When writing a Insurance Customer Service Representative Resume remember to include your relevant work history and skills according to the job you are applying for. Whether you're seeking an entry-level position or have been in your career for a few years, exposing your relevant achievements in your resume can allow you to stand out and get that job interview.

This resume example is a great representation of what a hiring manager is looking for in a Insurance Customer Service Representative Resume. Feel free to use this example for reference as you create your own resume or use this easy resume builder that will guide you through every step of your building your resume in just a few minutes.

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Here is the Insurance Customer Service Representative Resume example:

Larry Robinson

3668 Whitman Court

Stamford CT 6902

(555)-555-5555

[email]

Job Objective To secure a position as Insurance Customer Service Representative with established firm in which I can continue to grow and excel in this field for the good of the company.

Highlights of Qualifications:

• Extensive experience in an insurance company and handling customer service issues
• Profound knowledge of insurance policies and products
• Steep knowledge of insurance licenses for life and health, property and casualty insurance
• Ability to manage mathematical calculations
• Ability to read and comprehend documents
• Ability to process routine and simple transactions
• Ability to operate computer and telephone systems
• Superior customer service skills

Professional Experience:

Insurance Customer Service Representative

CSA Travel Protection, Stamford CT

November 2006 – Present

• Reviewed personal and commercial insurance policies and maintained Agency Management System.
• Coordinated with insurance carriers and program supervisors.
• Coached new loan officers and handled calls for Insurance and Investment Departments, when required.
• Handled cash, checks, credit card payments, claims, and billings and updated consumer insurance information.
• Aided agents with fresh business and formulated monthly and quarterly reports as well as managed file organization and scanning.

Insurance Customer Service Representative

Joule Staffing Solutions, Stamford CT

February 2001 – October 2006

• Executed telephone calls to prospects and even scheduled appointments with them.
• Advanced marketing opportunities and extended insurance and financial service reviews for customers.
• Followed up with existing clients.
• Nurtured relationships with fresh clients.

Education

Bachelor’s Degree In Business

Charter Oak State College, New Britain, CT

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Experience Experience

Insurance Customer Service Representative

Los Angeles, CA

Koss and Sons

Los Angeles, CA

Insurance Customer Service Representative

• Continually promotes team atmosphere and development
• Review and process change requests in the agency management system
• Create and maintain hard copy and electronic files
• Create Binder, Policy and Endorsement letters
• Knowledge of business English, punctuation, spelling, and other office procedures
• Independently carry out specific assignments and tasks
• Resolve accounting discrepancies

Travel Insurance Customer Service Representative Summer

Dallas, TX

Bauch-Will

Dallas, TX

Travel Insurance Customer Service Representative Summer

• Develop new relationships and deepen existing ones
• Connect with clients over the phone to provide complete insurance advice and spot potential sales and referral opportunities
• You will better understand each client’s situation, so you can recommend the RBC Insurance solutions that work best for them
• Function autonomously with support of all facets of product line growth and development
• May provide agency and internal support on information input processes
• Create and deliver certificates of insurance
• Provides professional and timely phone support through the active use of the A.C.D. phone system

Licensed Healthcare Insurance Customer Service Representative

Phoenix, AZ

Cormier, Gutkowski and Leffler

present

Phoenix, AZ

Licensed Healthcare Insurance Customer Service Representative

present

• Working knowledge of Microsoft Office programs
• A proven team player
• Hold (or obtain) a Colorado Health Insurance Producers License
• Within established timeframe, provide phone requested quotes to customers/agents for changes to existing lines or products
• Develop familiarity with all forms and paperwork including their intent and purpose
• Within established time frame, provide phone requested quotes to customers/agents for changes to existing lines or products
• Handle special projects/other related assignments as delegated by Team Manager

Education Education

Bachelor’s Degree

Howard University

Bachelor’s Degree

Skills Skills

• Remains knowledgeable of office procedures, particularly those related to customer service
• Provides professional and timely phone support through the active use of the A.C.D. phone system
• Ensures that all quotations are documented and produced in a timely and professional manner
• Ability to work with various Microsoft software products necessary to perform the job satisfactorily
• Ability to work well with others, being a team player
• Strong organizational skills
• Basic math and analytical skills
• Ability to handle multiple tasks using sound judgment and resourcefulness in a fast paced environment
• Knowledge of business English, punctuation, spelling, and other office procedures
• Ability to work well with others and provide assistance cooperatively and courteously

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