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last reviewed: SEP 01, 2020 There may be several ways to check your prepaid card account balance. Your cardholder agreement may tell you how to check your balance and whether there is a fee to use a particular method to check your balance. Most cards offer one or more of these ways to check your prepaid card balanceAutomated customer serviceYou can contact customer service to check your balance. You usually won’t be charged a fee if you get your balance through the automated phone system. Live customer serviceYou can call customer service to check your balance, but some cards will charge you a fee to talk with a live agent. Online/Mobile AppSome prepaid cards allow you to check your balance on the internet if you set up an online account. Usually this service is free. Text messageSome prepaid cards give you the option to receive your account balance through text message free of charge, but you may pay a fee to your cell phone provider for the text messages. ATMSome prepaid cards allow you to check your balance at an ATM, but you may pay a fee. Still have questions about prepaid cards?If you’re considering getting a prepaid card or account, we have information that can help you choose the right one for you. We also help you understand your rights. View the resources The stored value card for shopping, dining and traveling on public transport The latest payment card for public transport travel and everyday spendingThe NETS Prepaid Card is accepted at all NETS retails points and for public bus and train fares. Simply tap to pay with your card and be on your way. Use NETS App to top up and manage transactions on-the-go, prevent overspending by setting daily limits and alerts, lock lost card and recover balances. A modern alternative to cash, NETS Prepaid Card can be used for various purposes – from traveling to shopping, dining and managing expenses with children or foreign domestic workers. Need to spread some joy? Purchase a NETS Prepaid Card as a gift card for your loved ones, so that they can buy and enjoy what they truly want. It is the perfect gift for any occasion. Make the most of your NETS Prepaid Card with NETS AppDownload NETS App and link your NETS Prepaid Card to the app. Perform top-up, set transaction limits, view card balance, transaction history and lock card to prevent unauthorized use right from the app. No more time wasted queuing for physical top-ups. NETS App is available for both Android and iOS devices. Benefits of NETS Prepaid CardA payment card for allEveryone can own a NETS Prepaid Card as no credit approval or bank account is needed. Manage your transactions on-the-goView your card balance, transaction history and perform top-ups easily via the NETS App. No more time wasted queuing for physical top-ups. Enjoy wide acceptanceWith over 120,000 retail points island-wide, you can use your NETS Prepaid Card practically everywhere in Singapore*. Simply tap to pay at the cashier, as well as for your rides on buses, the MRT and LRT. *At all NETS accepting stores and merchants Safeguard funds from fraud and misuseMisplace or lost your NETS Prepaid Card? Use the lock card function on NETS App to prevent fraud and misuse. Card balance from the lost card can also be refunded directly to your bank account easily. Top up anytime, anywhereTop up on-the-go, or opt in for Auto Top-up and never have to worry about insufficient card value. You can easily top up your card via the NETS App using NETS bank cards, credit or debit cards. Your preferred payment card can also be stored on-file to speed up the process. For a one-off top-up without registration, simply top up from NETS App (skip account registration) or at https://prepaid.nets.com.sg/top-up. Link multiple cards in one accountYou can link up to ten (10) cards to a single NETS account in NETS App. Keep track of your budgetUse NETS App to manage expenses by setting daily spending limits and spending alerts for your card, making this exceptionally useful for your dependents and domestic workers. Using your card for public transport travel1. Minimum card balanceFor travels on buses, LRT and MRT, kindly ensure that you have at least $3 in card balance to avoid waiting 15 minutes for your card to be unblocked after top up. $3 will be reserved from your card balance if you have less than $15 in balance so as to ensure sufficient funds for public transport. 2. Card unblockingCards with less than $3 will be blocked from further use for public transport. If you are unable to enter, top up your card immediately, then tap your card on the MRT fare gate/card reader on buses to initiate unblocking. Wait 15 minutes for card to be unblocked before the card can be used. If you are unable to exit, approach the Passenger Service Centre at MRT stations for assistance. 3. View fare and card balanceLink the NETS Prepaid Card to NETS App to view your card balance, transaction history and receive notification alerts when the balance is low. Viewing of fare and card balance on the MRT fare gate/ card reader on buses is not available for NETS Prepaid Card. 4. Charges of public transport faresTrain and bus fares are not deducted immediately from the card balance. Instead, the daily total ride transactions will be reflected as a lump-sum amount a few days later on NETS App. Available for purchase from these partners and locationsTransitLink Ticket OfficesPrice: $10 ($5 non-refundable card cost and $5 stored value) Buy a personalised NETS Prepaid Card online at Custom CardsPrice: $5 (with zero stored value) Convenience stores such as 7-Eleven and BuzzPrice: $10 ($5 non-refundable card cost and $5 stored value) How do I check the balance on my prepaid card?Most cards offer one or more of these ways to check your prepaid card balance. Automated customer service. You can contact customer service to check your balance. ... . Live customer service. ... . Online/Mobile App. ... . Text message. ... . How can I check my Visa gift card balance without my card?How do I check my Visa or Mastercard balance over the phone?. Call the toll-free number 855-660-6847.. Press Option #2 from the menu.. Enter in your 16-digit card number when prompted.. Enter in your 3-digit security code (CVV) when prompted.. |