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Possible Fraud Alert!U.S. Bank only sends a U.S. Bank ReliaCard® when the Texas Workforce Commission (TWC) determines a claimant is eligible for unemployment benefits and after TWC sends the claimant’s first benefit payment to U.S. Bank. If you did not apply for benefits but received a U.S. Bank ReliaCard® in the mail, someone may have submitted a fraudulent claim using your personal information. You may be the victim of ID theft. Report the fraudulent claim on TWC’s UI Fraud Submission portal (English) or UI Fraud Submission portal (Spanish) and TWC will investigate. You should also report the fraudulent claim to U.S. Bank by filling out the form on usbankreliacard.com under Card Inquiry to close the card. If you need help, call U.S. Bank’s Customer Service at 800-657-6343. For more information on identity theft and unemployment claim fraud, including what steps you can take if you suspect your identity has been stolen, see Identity Theft Fraud Return to Top U.S. Bank ReliaCard OverviewThe TWC unemployment benefits prepaid debit card, the U.S. Bank ReliaCard®, is a convenient way to receive your unemployment benefit payments. You do not need a bank account, and you can use the ReliaCard everywhere Visa® debit cards are accepted. Your ReliaCard cardholder packet will include important information about fees, how and where to use your ReliaCard®, and how to manage your ReliaCard account. If you need another copy of the cardholder packet, call ReliaCard customer service at 800-657-6343. For more information on receiving unemployment benefits on a U.S. Bank ReliaCard®, see: U.S. Bank ReliaCard® Frequently Asked Questions The Prepaid Accounts Under the Electronic Fund Transfer Act (Regulation E) and the Truth in Lending Act (Regulation Z) created new consumer protections for prepaid debit cards. Under this "Know Before You Owe" requirement, TWC must provide access to two fee-disclosure documents before you sign up to receive your benefit payments on the TWC debit card. The short fee-disclosure form shows the key fee information for the U.S. Bank debit card account. The long fee-disclosure form provides a comprehensive list of fees and other information. Debit Card Tracking LinkWaiting on your new ReliaCard®? You can track the status of your ReliaCard® using U.S. Bank’s Check My Card Status. Use Card Tracker to:
To use Card Tracker, select the Card Tracker icon on U.S. Bank’s ReliaCard website: www.usbankreliacard.com. On the Check My Card Status page, select “Texas Workforce Commission” from the Select your Program drop-down menu, enter your date of birth and Social Security number in the marked fields, then select submit. Card Tracker is available on U.S. Bank’s website and on the mobile app. U.S. Bank will also email you when they create your account to let you know they will be mailing your card soon IF your email address is on file with TWC. Make sure to update your contact information with TWC to include your email address if you want U.S. Bank to notify you about your new card. Activate Your Card & Select a PINBefore you can use your ReliaCard, you must activate your card and set up a four-digit Personal Identification Number (PIN). You can activate your card online or by phone:
Be sure to sign your card immediately. When You Will Receive the CardIf you are eligible, we will issue your first payment approximately four weeks after you apply for benefits. You should receive your ReliaCard in the mail within 10 business days after we send your first payment to U.S. Bank. After the first payment, you should receive payment on your ReliaCard account within two business days after we process your payment requests. If you qualify for unemployment benefits, you will receive a ReliaCard if:
Go to Changing Your Payment Option to change how you receive your benefit payments. ReliaCard Activation Time Limit & ExpirationYou must activate your card within 12 months of your first benefit payment, otherwise your payments will return to TWC. We cannot reissue these benefits. Your ReliaCard is valid for two years, even if you stop receiving unemployment benefits. The expiration date is on the front of your card. Keep your ReliaCard in case you apply for benefits again before it expires. To avoid being charged a monthly inactivity fee, do not keep a balance on your card for more than 12 months without using it. If you are receiving benefits when your card expires, U.S. Bank will automatically mail you a new card. Return to Top Your ReliaCard PINYour Personal Identification Number (PIN) is a four-digit number that you enter on the keypad at Automated Teller Machines (ATMs) and retail locations. When you activate your ReliaCard, you must also choose your PIN. You need your PIN to withdraw cash or check your balance at an ATM. Keep your PIN safe! Do not store your PIN with your card. Do not write your PIN on your card. Do not give your PIN to anyone else at any time. You may be held accountable for any purchases or withdrawals made with your PIN, even if you did not make them yourself. Forgotten PINIf you forget your PIN, go to www.usbankreliacard.com or call 800-657-6343 to reset it. Return to Top Where & How to Use Your U.S. Bank ReliaCardYou can use your ReliaCard to make retail purchases anywhere Visa debit cards are accepted. You can also get cash back at participating merchants, at Automated Teller Machines (ATMs), or over the counter at any Visa bank or credit union. You do not need to go to a U.S. Bank branch or ATM to get cash. Purchases & Cash BackYou can use your ReliaCard to:
Select “Credit” or “Debit” to make a purchase. Select “Debit” to get cash back with your purchase at participating merchants. You will have to enter your PIN and indicate the amount of cash you want in addition to the cost of the purchase. If you select “Credit,” you will need to provide your signature, and you cannot get cash back. You cannot use your ReliaCard to:
Online Bill PayYou can use your ReliaCard online to pay any company, utility or person in the United States that accepts Visa. You can provide your 16-digit card number to your biller, or use the online bill pay tool by logging on to www.usbankreliacard.com. Visa-Member Banks and Credit UnionsYou can withdraw cash at any bank or credit union that accepts Visa debit cards. You must know your balance and ask for a cash withdrawal in the amount you want to withdraw. You will need to provide photo identification. The bank teller should not tell you to use an ATM instead. Automated Teller Machines (ATM)To withdraw cash from an ATM:
There is no fee when you withdraw cash from the following ATMs:
Fees may apply to any ATMs that are not in the above networks, so make sure to review the U.S. Bank fee schedule. Transferring Balances to Your Bank AccountYou can electronically transfer funds directly from your ReliaCard to your personal bank account by using the ReliaCard web site at www.usbankreliacard.com. See the U.S. Bank fee schedule for all applicable fees and transaction limitations. If you want TWC to deposit your benefits directly into your personal checking or savings account at no charge, log on to Unemployment Benefits Services and select Payment Option. For information about direct deposit, go to Receiving benefit payments by direct deposit. Return to Top ReliaCard Fees & Bank ChargesHow to Avoid Fees & Bank ChargesThe easiest way to avoid fees and bank charges is to only withdraw cash from in-network ATMs or make domestic retail purchases directly because those transactions are always free. Free services include:
Fees and Transaction LimitsFor a complete list of fees and transaction limits, see the U.S. Bank fee schedule. The fee schedule is also included in your ReliaCard cardholder packet. For an explanation regarding U.S. Bank's fee schedule, see: Return to Top Merchant HoldsSome merchants hold a preset amount of money in your card account until the final transaction clears your account. Most restaurants, salons, and other services where you typically tip may temporarily add approximately 20 percent to your bill to cover the tip. Make sure your balance can cover the 20 percent or your transaction will be declined. If the hold amount is greater than your account balance, U.S. Bank will deny the transaction even though you may have enough money to pay the purchase price. Pay at the PumpYou cannot use your ReliaCard to pay for gasoline at the pump. To protect you from pre-authorization holds and overdrafts, you must go inside the service station and prepay at the counter. Return to Top Get Account InformationInstant NotificationsYou have the option of signing up for text or e-mail alerts that will inform you when money is deposited to your ReliaCard account or when your account balance gets low. Sign up at www.usbankreliacard.com. After you have signed up, you can also text a short code to receive the following updates:
Although U.S. Bank does not charge for this service, standard messaging charges apply through your mobile carrier, and message frequency depends on your account settings. You can manage your account using your smart phone with the ReliaCard Mobile Banking app to check your account balance, enroll in and manage text alerts, view your most recent transactions, or search for the nearest in-network ATM location. Search for “U.S. Bank ReliaCard” in the App Store or Google Play. The U.S. Bank ReliaCard Mobile App is free to download. Your mobile carrier may charge access fees depending on your individual plan. Check with your carrier for specific fees and charges. Account Balance & Transaction HistoryFind your ReliaCard account balance and transaction history:
Return to Top ReliaCard Customer ServiceReliaCard Online ServicesOn the ReliaCard web site, www.usbankreliacard.com, you can:
ReliaCard Cardholder Services LineContact ReliaCard’s 24-hour cardholder services at 800-657-6343 to:
If you have any questions about your ReliaCard or your account, you must logon to www.usbankreliacard.com or call ReliaCard cardholder services at 800-657-6343. U.S. Bank branches, or your personal bank, cannot help you with your ReliaCard account. Informational Videos AvailableYou can receive a link via text to informational videos on the ReliaCard Cardholder Services Line at 800-657-6343 under the expanded account lookup or card activation menu. Once you receive and click on the link, you can view videos on:
Check Your Transaction Disputes StatusTrack the status of your transaction disputes on the ReliaCard Cardholder Services Line at 800-657-6343. If you have filed a transaction dispute within the past 120 days, the phone services line will offer you the option of receiving an update on your dispute. Depending on the status, you will hear one of the following messages:
Note: If you have submitted multiple transactions disputes within the past 120 days, you will be transferred to an agent when you select the update option. Lost, Stolen or Damaged CardTo request a replacement card, call ReliaCard customer service at 800-657-6343. If your card is lost or stolen, be sure to call immediately to prevent unauthorized charges. Your new card should arrive within 10 business days. You may request an expedited card, which should arrive within 2-3 business days. The cost to expedite card delivery is $12.50. Normal card replacement is free. U.S. Bank Web Site IssuesFor help with U.S. Bank web site issues, call ReliaCard customer service at 800-657-6343. Protect Your Card InformationU.S Bank will not ask for sensitive account information such as your PIN, password, or account number via e-mail, phone, or text message. Beware of e-mail scams that try to steal your personal banking information by claiming there are problems with your unemployment payment, with your debit card, or with your account. If you receive a phone call, e-mail or text asking for any such information, forward the note to and then delete the message. If you believe you may have accidentally shared your information, or if you have questions about your debit card, call U.S. Bank ReliaCard customer service at 800-657-6343. For more information regarding schemes that target debit card users, or to learn how to recognize common scams and what you can do to avoid them, visit:
Do Not Return Your Card to TWC or U.S. BankTWC cannot use or access your ReliaCard account for any reason. Do not give your card to Workforce Solutions or TWC staff, and do not return your card to U.S. Bank for any reason. If you want to use the funds on your card to repay an overpayment, you must withdraw cash from your card account and send a check or money order to TWC. Even if you are no longer receiving benefits and/or have no balance on your card, your card is still considered valid until the expiration date listed on the front, so keep your card. If you re-qualify for unemployment benefits before the card expiration date, U.S. Bank will reactivate your card. Do not destroy your card until after the expiration date. Do not send your card to TWC or U.S. Bank for any reason. Return to Top How do I check the balance on my US bank ReliaCard?You can check your balance online, using the ReliaCard Mobile App or by logging into your account at usbankreliacard.com.
What is the phone number for ReliaCard?Contact Us - usbankreliacard_responsive
If you have any questions regarding your account, call us toll-free, 24 hours a day, 7 days a week at 855.282. 6161 . We accept relay calls.
How do I check my balance on my debit card?How to check your debit card balance. Gather your information. You'll need to have some details on hand for any of the routes you pick to check your debit card balance. ... . Call customer service. ... . Log onto your account online. ... . Create an online account. ... . Scan the homepage. ... . Log off. ... . Head to an ATM. ... . Insert your debit card.. How do I access my ReliaCard account?Monthly statements can be viewed online 24/7 at usbankreliacard.com or on the mobile app. Visit our FAQ page for more information about ReliaCard®.
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