Is your visual voicemail not working on your Android device? Having trouble accessing your Android phone’s visual voicemail? Or maybe you are not getting notifications at all. Don’t worry, there are a couple of ways that you can fix this issue. Show
In this article, we will discuss what visual voicemail is, the causes of visual voicemail not working, and how to fix this problem. Stay with us! What Is Visual Voicemail?Voicemail is a voice message that you get from a caller when you’re absent or on the line with someone else. The visual voicemail app finds all the voicemails on a user’s phone and lists them out in an interface. Before visual voicemail, people used to call their inboxes and then listen to their voicemails in the order that they received them. There was no option to choose which voicemails to listen to or skip. They had to listen to spoken instructions to tell them what numbers to press on their keypads to navigate through, delete, or replay a voicemail. It was a slow process and generally, a bad user experience. Now, visual voicemail apps compile all voicemails on a person’s number into one list. The users can then scroll through the list and pick whichever voice mail they would like to listen to. Features like transcription can convert voicemails into text messages. This enables users to read through their voicemails instead of listening. Much better, don’t you think? Visual voicemail has increased the productivity of many people and businesses. You save a lot of time when you can listen to your voicemails in any order. See also: How to Delete Voicemail on Android (4 EASY Ways!) One of the main reasons why the visual voicemail app is not working on your Android phone is when you prevent it from using background data. That is not all. Other reasons why your visual voicemail is not working include:
Turn On Mobile DataThe visual voicemail app might not work well if your device’s mobile data isn’t turned on. Turning on mobile data is very easy.
Mobile Data and Wi-Fi Buttons. Screenshot: Chizara Ibeakanma/Gotechtor Your visual voicemail app should work now. If it isn’t working still, please try the other fixes below. Restart Your DeviceThis is usually one of the first steps to take when encountering an issue on your device. It clears your RAM and fixes temporary issues that may be causing the error. To restart your Android Device, please follow these steps:
Restart Your Android Device. Screenshot: Chizara Ibeakanma/Gotechtor
Note: The interface you get may differ from the image above if you have a different Android brand. The buttons will still be the same. Check your visual voicemail. It should work right now. If you still have the same problem, check out the fixes below. They are bound to work. Allow Visual Voicemail Background Data UsageTo allow background data usage for the visual voicemail apps, follow these simple steps:
Android Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
Visual Voicemail in the Android Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
Mobile Data option. Screenshot: Chizara Ibeakanma/Gotechtor
Allow Data Permissions. Screenshot: Chizara Ibeakanma/Gotechtor Test the Visual Voicemail app. Everything should work fine now. To clear the visual voicemail app cache, follow these steps:
Android Apps List. Screenshot: Chizara Ibeakanma/Gotechtor
Storage Tab of Visual Voicemail App. Screenshot: Chizara Ibeakanma/Gotechtor
Clear Cache of the Visual Voicemail App. Screenshot: Chizara Ibeakanma/Gotechtor You have now cleared the visual voicemail cache. If this fix still doesn’t work, try to reset the app. We’ll talk about that in the fix below. Reset the Visual Voicemail AppResetting the visual voicemail app will not delete your voicemails. It will only reset the app and clear all app data from it. To reset the app, follow these straightforward steps:
Visual Voicemail App Info. Screenshot: Chizara Ibeakanma/Gotechtor After force-stopping the app, you now have to clear its data.
Visual Voicemail App Info. Screenshot: Chizara Ibeakanma/Gotechtor
Clear Visual Voicemail Data. Screenshot: Chizara Ibeakanma/Gotechtor Now, open your voicemail app and follow the instructions that are on the screen. Test it out to make sure the problem is gone. Reset Network SettingsIf the network connectivity of your visual voice mail app is corrupt, you will have to reset your network. Resetting your network does not clear your data. It only resets your wifi and internet settings to their default mode. Follow these steps to reset your network settings:
General Management in Android Settings. Screenshot: Chizara Ibeakanma/Gotechtor
Reset Panel in General Management. Screenshot: Chizara Ibeakanma/Gotechtor
Reset Network Settings. Screenshot: Chizara Ibeakanma/Gotechtor
Click on the Reset Button. Screenshot: Chizara Ibeakanma/Gotechtor Disable Call ForwardingYou might still be facing this issue if you have call forwarding enabled on your device. Call forwarding causes your calls to get forwarded before they reach voicemail. This is why you do not see or receive your voicemails. To disable call forwarding on your number, open your Phone app and dial *73 or *920. Voicemails will now go straight to your number. Update Visual Voicemail AppIt is good practice to update your apps on a regular basis. Out-of-date apps might be incompatible with your device and begin to malfunction. If your visual voicemail app is out-of-date, updating it can fix the error. Updating your visual voicemail app is easy. Follow these steps to do so:
Manage Apps and Device in Google Play Store. Screenshot: Chizara Ibeakanma/Gotechtor
Check for Updates. Screenshot: Chizara Ibeakanma/Gotechtor
If there are no updates available, please skip to the next fix. Uninstall and Reinstall the Visual Voicemail AppYou might have a corrupted visual voicemail app. Solve that by uninstalling and reinstalling the app. Follow these steps:
Follow the instructions given to you to set up your visual voicemail app. Update Your Operating SystemHaving an out-of-date Android version poses problems for your phone and its apps. Updating your OS regularly allows your Android device to work optimally. To update your Operating System, follow these steps:
Click on Software Update. Screenshot: Chizara Ibeakanma/Gotechtor
Download Software Updates. Screenshot: Chizara Ibeakanma/Gotechtor
Click Download. Screenshot: Chizara Ibeakanma/Gotechtor Wait for the OS to install. After updating and installing, you can try the visual voicemail app. It should work fine. Final Thoughts on Visual Voicemail Not Working on AndroidAs you can see, you can easily troubleshoot your visual voicemail problem in the comfort of your home with just a few steps. We hope one of these fixes worked for your Android device and you are now able to listen to your voicemails without hitches. Did you manage to get your visual voicemail back up? Did you find other ways to troubleshoot this issue? Leave us a comment down below. Why has visual voicemail stopped working?Make sure you have cellular coverage
Without a wireless connection, visual voicemail won't work properly. Check the signal strength bars in the status bar at the top of your phone screen, and if it's not working properly, try toggling Airplane mode on and off to reset the cellular connection.
How do I turn visual voicemail back on?Turn on visual voicemail. Open the Phone app .. At the top right, tap More options .. Tap Settings. Voicemail.. Turn on Visual voicemail.. Why is my voicemail not working on my Android?Check Voicemail Settings
Go to Phone>Settings>Voicemail and make sure all details are legitimate. Check the voicemail number and service provider. If you find any incorrect settings, revert them to the original settings and save them.
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