There are dozens of Amazon error codes that you can run into when streaming Amazon Prime Video, and the error messages aren't always that helpful when it comes to figuring out the problem. For the most part, Amazon error codes indicate a specific type of problem, like a slow internet connection, hardware issues, and software issues. Show To get to the bottom of the issue, you typically need to identify what type of error code you're dealing with, and then check and test everything that could cause that general kind of problem. ​zoranm / iStock / GettyGeneral Amazon Error Code Troubleshooting TipsMost of the problems associated with streaming video with your Amazon Prime membership are the result of poor internet connectivity, problems with your streaming device, or problems with the Prime Video app. How to Fix It When Prime Video Won't Open on Roku Since most failures can be grouped into just a few categories, you can fix a lot of Amazon error codes with these troubleshooting tips.
Most Amazon Prime Video problems can be fixed by going through those basic troubleshooting steps, but an error code can help you focus on the actual source of the problem more quickly. If the Amazon web player or the Prime Video app provided you with an error code when you experienced your playback error, check below for more specific instructions. How to Fix Most Prime Video Streaming ProblemsMost streaming problems with Amazon Prime Video are related to internet or network connectivity. To stream from Amazon, your device needs to be able to sustain a 3.0 Mbps for standard definition content, a 5.0 Mbps connection for high definition content, and 25 Mbps for 4K streaming. If your device doesn't have a solid internet connection, or your internet connection is too slow, you will experience trouble streaming from Amazon. You may see one or more of the following error codes:
To fix Amazon Prime Video streaming problems:
Since most streaming issues are caused by connectivity problems, the idea is to rule out all of your hardware and software. If everything checks out on your end, then you can contact your internet service provider (ISP) and Amazon to let them know about the problem. In most cases, you'll have to wait for one or the other to fix an underlying issue before Prime Video starts working again. How to Fix Amazon Error Code 1060Amazon error code 1060 is a connectivity error that indicates your streaming device doesn't have a good connection to the internet, isn't connected to the internet, or that the Prime Video servers are down. This code appears when the Amazon web player or the Prime Video app isn't able to load a video, and it provides a message like this:
To fix Amazon error code 1060, you need to make sure you're connected to the internet and have enough bandwidth. Verify that your device has an internet connection and make sure that you have enough bandwidth to stream from Amazon Prime Video. If you still see Amazon error code 1060 after shutting down your devices and restarting them, and you've verified that you have a solid internet connection and enough bandwidth, there may be an issue with Amazon's servers. How to Fix Amazon Error Code 7031Amazon error code 7031 indicates a server error. When this error occurs, you'll usually see a message like this:
This error is commonly seen when streaming from the Amazon website using the Prime Video web player, but it can also occur on streaming devices. When this error code appears, you may find that you are able to stream some shows and movies while others fail to play.
Since Amazon error code 7031 is a server error, it's important to verify that the servers are actually up before you do anything else. If you don't see any evidence that the servers are down, then you need to move on to checking your own internet connection and updating your software. If you still experience this error after everything, you'll need to contact either Amazon or your ISP for more assistance. How to Fix Amazon Prime Video Download ProblemsAmazon Prime Video allows you to download content to your phone or tablet using the Prime Video app. Once you've downloaded content in this way, you can watch it even if you don't have an internet connection. If you find that you have a problem downloading and viewing Amazon Prime Video content, there are a few things you can do to fix the issue. When this type of problem occurs, you'll usually see a message like this:
To fix this problem:
How to Check If Amazon Prime Video Is DownIf it seems like everything is okay on your end, then you may want to use a service monitor like Down Detector to check for problems. These service monitors constantly check to see if services like Amazon Prime Video are functional, and they make it easy to see if there is a widespread problem. While this won't help you fix your Amazon error code, it will show whether or not the problem is actually on Amazon's end. Here's how to use Down Detector to see if other people hare having trouble with Amazon Prime Video:
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