Please note, we’re currently facing a high volume of inquiries and it may take us some time to get back to you. Show
For faster help, you can try the following: • Track your transfer on our website or app with or without the tracking number (MTCN). • Learn more about our ID verification process. • Find an agent location to send or receive money. • Find out how you can receive money. • Find out how you can cancel your money transfer and get a refund. If you’re still stuck, you can use the Contact us form to tell us about your issue. We’ll try to resolve it soon.
We’re happy to answer any questions you may haveCan’t find what you need in our FAQs pages? Get in touch with our Customer Care representative. Contact us by mailCustomer Care In case of fraud
How do I get the refund?The refund credit will depend upon your original mode of payment. Credit Card or Debit Card 1.If you paid through your credit card or debit card, you would receive the refund on the same card. It may take up to 7 business days to reflect the refund on your card. If you still have any questions, please reach out to our Customer Care at +65 6336 2000. PayNow and Bank Transfer 2.As we do not save your bank account details, we will not be able to refund it back to your account if you have made the payment through PayNow or bank transfer. You will have to collect the refund amount in cash from one of the below-mentioned agent locations if the refund is less than 3000 SGD. https://www.westernunion.com/sg/en/find-locations.html If your refund amount is more than 3000 SGD, you will have to collect it in cash from one of the below-mentioned agent locations only. Please call the agent and confirm before visiting the location. The phone number, address, and operating hours of the agent locations are mentioned below.
In exceptional circumstances, if you are not able to collect the refund from the agent location and want us to refund it to your bank account, please call our Customer Care at +65 6336 2000 for further assistance. Please have your refund MTCN handy when you make the call. Before we can process your refund to bank account, we will need to validate the transfer. For that, we will need your tracking number (MTCN), proof of debit, and your bank account statement for the account used to make the transfer, with the bank account holder’s name and account number clearly printed on it. Please note that it might take up to 7 business days after you provide all necessary documents and information for our approval and verification for the refund to bank account. If you need the refund urgently, we advise you to visit the agent location and collect cash. If you want to know more about our refund policies or have any specific questions, please call our Customer Care at +65 6336 2000 for support in English (24/7) and Mandarin Chinese (8 am to midnight), or send an email to (for support in English) or (for support in Mandarin Chinese). Please have your tracking number (MTCN) handy when you make the call for quicker assistance. If you are sending us an email, please don’t forget to mention your MTCN. 1 Please use care when providing bank account information. Funds will be paid into the bank account corresponding to account number you provide. The receiver's account must be a local currency payout account. If you're sending to a company or an institution, please provide the business’ name, bank account number, bank name, and bank routing number (SwiftBIC). How do I speak to a Western Union money order?Speak and Listen users phone 1800 877 8973.
How do I request a money order refund Western Union?Send the notarized form, including the required documents* showing you as a purchaser, by email to [email protected] or by fax at 1-720-865-0477.. Open the Money Order Refund Request form.. Enter the details and attach your receipt.. Accept the terms and conditions and select Submit.. How do I request a money order refund?Requesting a Refund
Take your money order receipt to any Post Office location. Talk to a retail associate at the counter to start a Money Order Inquiry. After starting the inquiry, you will be able to check the status of your money order and inquiry progress by visiting the Money Orders Application.
How do you check if a Western Union money order has been cashed?To track a money order with Western Union, you can call Western Union's automated help line at (800) 999-9660. You will get a series of prompts, including “Check the Status of a Money Order.” Select this option.
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Western union money order customer service number
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