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For technical support, call the CareFirst Help Desk at (877) 526 – 8390. Below is a list that may assist you with your CareFirst provider-related questions.
WellPoint, Inc., the parent company of Anthem Blue Cross and Blue Shield in Virginia, is the largest publicly traded commercial health benefits company in terms of membership in the United States. WellPoint, Inc. is an independent licensee of the Blue Cross Blue Shield Association and serves its members as the Blue Cross licensee for California; the Blue Cross and Blue Shield licensee for Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine,
Missouri (excluding 30 counties in the Kansas City area), Nevada, New Hampshire, New York (as Blue Cross Blue Shield in 10 New York City metropolitan counties and as Blue Cross or Blue Cross Blue Shield in selected upstate counties only), Ohio, Virginia (excluding the Northern Virginia suburbs of Washington, D.C.), Wisconsin; and through UniCare. Additional information about WellPoint is available at http://www.wellpoint.com . For
more information on Anthem Blue Cross and Blue Shield in Virginia, please visit http://www.anthem.com and choose "Virginia." For questions about our company or website, use the mailing address provided or fill out the form below. Members Do not use this form to ask questions about your health coverage or to provide confidential personal health information. If you are a Highmark plan member with questions about your coverage, call the member service number on the back of your insurance card (hours vary depending on plan). You can also contact our dedicated member service representatives through Twitter (@HighmarkHelp) or Facebook between 8 a.m. and 9 p.m., seven days a week. Please do not share personal health information or other private information on social media unless you are using a direct message on Twitter or a private message on Facebook. For anything else, call 1-800-241-5704 (TTY/TDD: 711) Monday through Friday 8:00 a.m. to 5:00 p.m. EST Have your Member ID card handy. Providers Do not use this mailing address or form for provider inquiries. Providers in need of assistance should contact provider services at 800-241-5704 (toll-free). Reporting Fraud Do not use this mailing address or form to report fraud. If you suspect fraud, contact Highmark's Financial Investigations and Provider Review (FIPR) Department. Our mailing address is:Highmark Fields marked with an asterisk (*) are required.Live Chat: Availity Chat with Payer is available during normal business hours. Get answers to your questions about eligibility, benefits, authorizations, claims status and more. Go to Availity Portal and select Anthem from the payer spaces drop-down. Then select Chat with Payer and complete the pre-chat form to start your chat. By Phone: Call the number on the back of the member’s ID card or dial 800-676-BLUE (2583) to speak to a Provider Service representative. Additional Assistance: If you are unable to resolve your concern using live chat or by phone, participating health care professionals ONLY can contact the Provider Experience team. You must include the reference number provided to you during your live chat or phone call in your submission. Additional SupportAvaility Portal & EDI Support For questions related to Availity, contact Availity Client Services at (800) 282-4548 or visit the Availity Support Community. 1. Log in to Availity AIM Support Get convenient online service through ProviderPortal, or call AIM Specialty Health for support at (800) 554-0580. Provider Maintenance FormUse the Provider Maintenance Form to submit changes or additions to your information. If you are unsure which form to complete, please reach out to your Provider Contract Specialist for assistance. What is BCBS provider phone number?1 (888) 630-2583Blue Cross Blue Shield Association / Customer servicenull
What is Blue Cross Blue Shield called in Virginia?CareFirst BlueCross BlueShield in Virginia.
Does Virginia have Blue Cross Blue Shield?The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Additional information about Anthem Blue Cross and Blue Shield in Virginia is available at www.anthem.com.
Is Anthem and Blue Cross the same in Virginia?In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield, and its affiliate HealthKeepers, Inc. trades as Anthem HealthKeepers providing HMO coverage, and their service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123.
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