Xfinity modem white light but no internet

1. See if your other devices can connect to the net

The first thing we need to do before we get into the more complex stuff is to rule out any problems with the device you are currently trying to connect. So, if you have any other devices around that can connect to the internet, we would recommend trying each of these to see if any can establish a connection. 

If they can, this means that the problem will be some form of configuration issue with that one device that won’t connect. If none of them can connect, it is time to get into the real troubleshooting steps. 

1. Try Rebooting Your PC or Laptop:

We’re going to keep it simple with our first suggestion. But don’t be fooled. A simple reboot is often enough all that is needed to clear out any bugs and fix the problem. Of course, this will only work if there is a slight malfunction with your device. 

Nevertheless, we would still recommend that you give your PC/laptop a restart and let it start up as it normally would. For some of you, this will be enough to get rid of the problem. If not, it is time to up the ante a little.

1. Try Resetting Your Xfinity Modem/Router:

Having ruled out any minor glitches with your laptop or PC, the next logical thing to do is do the same for your actual internet hardware. There are a few different ways to do this. Just choose whichever one you feel like and follow the steps below: 

Resetting via the Xfinity My Account App:

• First up, you will need to open your Xfinity My Account App.
• Then, look for the “Internet” option.
• Once you have found it, proceed to click “Modem/Router”.
• Here, you will find an option that says “Restart This Device”. 

Once you have done this, your device should restart by itself. That being said, we would always recommend that you learn how to reset the device manually. It is just as easy and often a little quicker once you know how. Here’s how it is done:

• First up, you will need to unplug the power cable from the router.
• After you have left it out for a few minutes, just plug it back in again.

And that’s it! That all it takes to reset it manually.

If none of these work, there is also one more thing you can try before moving on. You can take out the Ethernet cable and leave it out for a while. A few minutes will do. 

Then, when you plug it back in again, there is a decent chance that your internet woes will have been resolved. While doing all of this, always make sure that you plug everything back in again as tightly as possible.

1. Make Sure that your IP Address is Correct

There is always a small chance that you may have the wrong. Luckily, checking for this is really easy. In fact, it is practically automatic. All you need to do is run a network diagnosis. This will tell you if your IP address is invalid. From there, all you will need to do is correct it and everything should be fine after that. 

1. See if your Xfinity My Account is up to date:

On some occasions, your internet service provider will actually cut you off for the simple reason that your Xfinity My Account is outdated. Luckily, this is pretty easy to verify. All you will need to do is attempt to sign into your account. If this doesn’t bring you any joy, there isn’t much left that you can do from your end. 

Regrettably, at this point, the only logical course of action is to contact customer support to get to the root of the issue. While you are on the line with them, we would suggest that you tell them exactly what you have tried so far. That way, then can most likely rule out any issue on your end and get straight to resolving it from their side.

My family has been with Comcast for many years, so switching to Xfinity Internet Service felt like a no-brainer. The LED on Xfinity routers may tell a great deal about the current state of the router.

Theoretically, it’s a simple method to find out whether your router is up and running. After I set up my Xfinity router for the first time, the LED started blinking white. I had no idea what that meant and couldn’t figure it out on my own. It wasn’t the same as when the LED started to glow red.

To learn more, I went through the router’s user manual and a few blog posts on the subject online. After a lot of research, I finally found out what was going on and how to solve it. A steady internet connection is indicated by an Xfinity router that has a solid white light.

When the connection weakens, the light will begin to flicker, and this may be resolved by reloading or rebooting your router.

Contents: Hide

What The White Light Means On Your Xfinity Router

Activating Your Xfinity Router

The Lights Are Solid But No Internet Access

Restart Xfinity Router

Reset Xfinity Router

Contact Customer Care

Final Thoughts

Best Seller List of Xfinity Modems:

FAQs:

What do the lights on the Xfinity router mean?

What does the blue blinking light mean on the Xfinity router?

What does the green blinking light mean on the Xfinity router?

What The White Light Means On Your Xfinity Router

The presence of natural sunlight on an Xfinity router indicates that it is connected to the web. When you see a solid white light on your router, you know it’s on and ready to go.

You don’t need Ethernet if you have a good WiFi connection. There’s no more worrying about your WiFi suddenly going out of service.

If your Xfinity router’s white light is flashing, your internet connection is not steady and is interrupted. Xfinity’s white light in some of its more recent models has a tiny purple tinge to it.

A variety of factors might cause a network problem. This might be because their ISP (Broadband Provider) has service issues and must be repaired.

The splitter, which splits your internet connection across multiple lines, may have malfunctioned, or the cables may not be firmly linked to the ports. If it’s not one of these things, your router is probably broken.

Activating Your Xfinity Router

Before you can begin using your new Comcast router, you must first activate it. Configuring your router is a piece of cake. Follow these instructions: 

• Using your smartphone, download and install the Xfinity app. If you cannot download the app, go to the “Getting Started Guide” that came with your router or go to the official Xfinity website for assistance.
• Register in together with your Xfinity User name and password after opening the app for the first time. In the event you don’t already have one, you may sign up for Xfinity here.
• Qr codes on the router’s bottom or side with your phone’s camera using the Xfinity app. If you cannot scan the code, you may manually input the router’s 12-digit CM MAC address, which can be located on the base or side.
• Therefore, the app will direct you to the optimal placement for your router and assist you with connecting the cords and powering them on.
• After that, choose a WiFi network name and password.
• The Xfinity app will handle the remainder of the setup, so you can sit back and enjoy the show. To validate your Area network name and password, the app asks you to activate it one more time.

The Lights Are Solid But No Internet Access

The router light should go from flashing to steady white once you’ve made sure it’s active and checked for any of the hardware problems listed above.

As a consequence, your internet connection should be steady. Nevertheless, if the lighting is on, but the network is down, you may try the following steps to fix the issue.

Restart Xfinity Router

The best and perhaps most typical repair is to restart the router. When a device is restarted, it’s working, and cached memory is cleared. As a result, any complex software will be uninstalled, and the device will be reset to its factory settings.

Manually restarting your router is as simple as disconnecting it, waiting 15 minutes, and plugging it back in. This should do the trick. Follow these steps to restart your router using the Xfinity mobile app:

• Open the Internet menu on your Xfinity account by logging in.
• When prompted, choose “Restart this device” from the pop-up menu that appears.
• If you’re sure, tap “Restart Device” to make it happen.
• Restarting your device will take anything from 5 to 10 minutes.

Reset Xfinity Router

Try doing a factory reset on your router if resetting it didn’t help. To reset your router, look for the reset button somewhat on the back of the device. Small and easily identifiable, the button is normally a distinct color from most of the router’s body.

Gently push and hold this same button on the modem’s front with a paper clip or pen until the lights are off. Your router will need a few seconds to re-initialize and turn itself back on.

Factory reset is irreversible; all initial network configuration will be lost, including the WiFi network name and password. The router activation procedure will have to be repeated as a result.

Contact Customer Care

No matter what you do, if it doesn’t work, your only choice is to contact Xfinity customer service via phone or email. Customer service information may be found on the router’s box or the company’s official website.

Mention all the measures you did to attempt to fix the issue in your troubleshooting description. This will expedite Comcast’s search for a solution for you.

Final Thoughts

The light source from your Xfinity router merely informs you of the condition of your internet connection. If it’s all white, your router is OK, and you don’t need to do anything.

But if you see a flashing white light, it signifies your network has a problem, and you’ll have to use some of the suggestions above to fix it. If you’ve tried everything and still can’t get an Xfinity modem to operate, you may want to invest in a new one to end the pain.

Best Seller List of Xfinity Modems:

SaleBestseller No. 1

25,099 Reviews

Motorola MB7621 Cable Modem | Pairs with Any WiFi Router | Approved by Comcast Xfinity, Cox, and...

• Model MB7621 is recommended for actual cable Internet service speeds up to 650 Mbps. Wirecutter rates this “the best modem for most people.” A Full-Band Capture Digital Tuner ensures faster, more reliable Internet.
• This cable modem's 1 Gigabit Ethernet port connects to a WiFi router, computer, HDTV, game station, or streaming video device. Great for use with Whole Home WiFi or Mesh networks like eero, Google WiFi, and Orbi. (This cable modem does not have a built-in wireless router or telephone call capability. The Motorola MG7315, MG7540, MG7550, and MG7700 have a built-in wireless router.)
• Requires cable Internet service.Approved by and for use with Comcast Xfinity and Xfinity X1, Cox, Charter Spectrum, Time Warner Cable, BrightHouse, CableOne, SuddenLink, RCN, and other cable service providers. Eliminate cable modem rental fees up to 156 dollars per year. (Savings are shown for Xfinity and vary by cable service provider. No cable modem is compatible with fiber optic, DSL, or satellite services from Verizon, AT&T, CenturyLink, Frontier, and others. Model MB7621 has no phone jack.)
• Setup is fast and easy using the quick start guide.
• Attractive, compact design minimizes shelf space, improves cooling, and extends product life while looking great in any home or office. A 2-year warranty plus rugged lightning and power surge circuits protect your investment.

$109.99 −$23.00 $86.99

Bestseller No. 2

1,574 Reviews

ARRIS SURFboard SB6183-RB DOCSIS 3.0 16x4 Cable Modem| Approved on Xfinity, Cox, Spectrum and most...

• APPROVED with Comcast Xfinity, Spectrum (Charter, Time Warner, Brighthouse), Cox and more. If not sure call your cable provider to find out if approved to use. REQUIRES Cable Internet Service. Not compatible with: Verizon, AT&T, or CenturyLink
• Cable Modem only (no WiFi router). NO support for Cable TELCO options
• Internet speeds up to 686 Mbps on 16 Download Channels and 131 Mbps on 4 Upload Channels, based on your cable ISP subscription. Approved for plans up to 400Mbps. Gigabit Ethernet port to connect to computer or router
• Great for streaming HD Video and gaming on multiple devices at a time
• 90 Day Warranty. ARRIS Certified Refurbished. US Technical support. ARRIS Certified Refurbished products will ALWAYS be branded ARRIS, Never Motorola! If you get Motorola branded product they are illegitimate, need to be returned to Seller and Reported to Amazon

$39.99

Bestseller No. 3

1,090 Reviews

NETGEAR Renewed C3700-100NAR C3700-NAR DOCSIS 3.0 WiFi Cable Modem Router with N600 8x4 Download...

• Netgear Certified Refurbished product is manufacturer refurbished to work and look as new with 90 Day Warranty and email support. All accessories are included with limited documentation and additional information online. Netgear recommends to udpate the firmware for the device to be up to date.
• DOCSIS 3.0 cable modem unleashes 8x faster download speeds up to 340 Mbps faster, smoother WiFi, and works with all major cable Internet providers (Not Compatible with Cable Bundled Voice Services).
• Certified to work with Cable Internet Providers like XFINITY from Comcast, Time Warner Cable, Cox, Cablevision, Bright House Networks, & More (Not Compatible with Cable Bundled Voice Services).
• 8x4 channel bonding with Gigabit Ethernet Ports for fast wired, connections USB port to wirelessly share your hard drive.Double firewall protection (SPI and NAT firewall)
• "Netgear Refurbished product may have a removed serial number. You will need to state the product is refurbished (state the full part number) if emailing customer support. See the attached (image) flyer to obtain the Serial Number and MAC Address information that maybe needed by your Cable provider before contacting them."

$80.00

SaleBestseller No. 4

1,907 Reviews

ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem | Approved for Comcast Xfinity, Cox,...

• A Trusted Name in Home Connectivity: Better connectivity, better speed. The ARRIS SURFboard S33 DOCSIS 3.1 Cable Modem is designed to bring you superior connectivity, increase your network capability and provide faster streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing. .Dedicated Customer Support: Live Chat and Phone Support available 8am -1am EST.Warranty Provided by ARRIS: Product ships with 2-Year Limited Warranty.
• Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees (Savings vary by cable service provider). Certified for use with most U.S. cable internet service providers. For a complete list see additional details below.
• Modem Technology: DOCSIS 3.1 is the newest technology available from cable internet providers. Its 10x faster than DOCSIS 3.0, provides better security, reduces lag while gaming & enables multi-gig networking (ability to run fast speeds on your copper cable from your internet provider).
• Simple and Secure Set-up: Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem. Connect to a Wi-Fi router for networking.
• Compatibility: The SURFboard S33 is compatible with major U.S. cable internet providers including Cox (Gigablast), Spectrum (Internet Gig), Xfinity (Blast!/Extreme Pro) and others. It's approved for cable internet speed plans up to 2.5-Gbps. Check your Internet Service Provider (ISP) website to confirm compatibility.

$219.99 −$35.04 $184.95

SaleBestseller No. 5

7,343 Reviews

NETGEAR Nighthawk Cable Modem CM1200 - Compatible with all Cable Providers including Xfinity by...

• Compatible with all major cable internet providers with internet speed up to 2Gbps. Currently certified with Spectrum and Cox (up to 1Gbps) and Xfinity (up to 800Mbps). Future speeds with these service providers may change over time. Not compatible with Verizon, AT&T, CenturyLink, DSL providers, DirecTV, DISH and any bundled voice service
• Works with any WiFi router: Connect any WiFi router to this modem’s Ethernet port to support all your wireless devices
• Save monthly rental fees: Model CM1200 replaces your cable modem saving you up to 168 dollars/yr in equipment rental fees
• Four (4) Gigabit Ethernet ports give you fast wired connections to your computer, separate WiFi router, printer, game box, and other devices
• Modem technology: Engineered with 32x8 channel bonding, OFDM 2x2, and DOCSIS 3.1

$239.99 −$72.99 $167.00

Bestseller No. 6

2,517 Reviews

Netgear Gigabit Cable Modem (32x8) DOCSIS 3.1 | for XFINITY by Comcast, Cox. Compatible with...

• Support all cable internet speed tiers, up to Gigabit (1000 Mbps) service. Separate router required for Wi-Fi
• Docsis 3. 1 up to 10x faster download speeds than DOCSIS 3. 0. Docsis 3. 1 is OFDM 2x2+ DOCSIS 3. 0 32x8 channel bonding
• Eliminate monthly cable Modem rental fees - up to $156 per year. Meets DOCSIS 3. 1 specifications and is backward compatible with DOCSIS 3. 0 networks
• System Requirements- Cable broadband Internet service, Please check your cable Internet service provider web site for data speed tier compatibility and to ensure it provides DOCSIS 3.1 service, otherwise this modem will only work as a DOCSIS 3.0 modem,Microsoft Windows 7, 8, 10, Vista, XP, 2000, Mac OS, or other operating systems running a TCP/IP network, Microsoft Internet Explorer 5.0, Firefox 2.0, Safari 1.4, or Google Chrome 11.0 browsers or higher
• CM1000-1AZNAS is not compatible with: Verizon, AT&T, or CenturyLink. Not compatible with cable bundled voice services

$99.99

SaleBestseller No. 7

1,834 Reviews

ARRIS Surfboard SB6190-RB DOCSIS 3.0 Cable Modem, White (Renewed)

• Requires cable internet service. Compatible with major U.S. Cable Providers like Xfinity, Spectrum, Cox, Suddenlink, Mediacom, etc. Not compatible with ATT, Verizon or CenturyLink.
• 32 DOWNLOAD & 8 UPLOAD channels to future proof your modem as your Cable ISP enhances service offerings. Recommended for plans up to 800 Mbps
• Supports IPv4 and IPv6 – the latest Internet standard
• 90 Day Warranty. ARRIS Certified Refurbished. US Technical support

$49.99 −$12.13 $37.86

SaleBestseller No. 8

16,362 Reviews

ARRIS SURFboard SB8200 DOCSIS 3.1 Cable Modem | Approved for Comcast Xfinity, Cox, Charter Spectrum,...

• A Trusted Name in Home Connectivity: Better connectivity, better speed. The ARRIS SURFboard SB8200 DOCSIS 3.1 Cable Modem is designed to bring you superior connectivity, increase your network capability and provide faster streaming and downloading throughout your home. From a trusted brand with over 260 million modems sold and growing.
• Save Money: Own your modem and save. Reduce your cable bill up to $168 dollars per year in cable modem rental fees (Savings vary by cable service provider). Certified for use with most U.S. cable internet service providers. For a complete list see additional details below.
• Modem Technology: DOCSIS 3.1 is the newest technology available from cable internet providers. Its 10x faster than DOCSIS 3.0, provides better security, reduces lag while gaming & enables multi-gig networking (ability to run fast speeds on your copper cable from your internet provider).
• Simple and Secure Set-up: Plug-in the device, download the SURFboard Central App, and follow the instructions to activate the modem. Connect to a Wi-Fi router for networking.
• Compatibility: The SURFboard SB8200 is compatible with major U.S. cable internet providers including Cox (Gigablast), Spectrum (Internet Gig), Xfinity (Blast!/Extreme Pro) and others. It's approved for cable internet speed plans up to 1-Gbps. Check your Internet Service Provider (ISP) website to confirm compatibility.

$189.99 −$45.00 $144.99

SaleBestseller No. 9

20,296 Reviews

NETGEAR Cable Modem Wi-Fi Router Combo C6250 - Compatible with All Cable Providers Including Xfinity...

• COMPATIBLE WITH ALL MAJOR CABLE INTERNET PROVIDERS: Including certification by Xfinity by Comcast, COX, and Spectrum. NOT compatible with Verizon, AT&T, CenturyLink, DSL providers, DirecTV, DISH and any bundled voice service.
• SAVE MONTHLY RENTAL FEES: Model C6250 replaces your cable modem and WiFi router saving you up to 168 dollars/yr in equipment rental fees.
• SPEEDS BY CARRIER: Spectrum (up to 300Mbps), Xfinity (up to 200Mbps), Cox (up to 150Mbps).
• FAST WiFi PERFORMANCE: Get up to 1500 sq ft wireless coverage and 25 devices connected with AC1600 speed (up to 1600 Mbps).
• VERSATILE CONNECTIONS: 2 Gigabit Ethernet ports and 1 USB port give you fast wired connections to your computer, printer, game box, storage drive, and other devices.

$99.99 −$30.00 $69.99

Bestseller No. 10

770 Reviews

ARRIS SURFboard SB6121 4x4 DOCSIS 3.0 Cable Modem (Renewed)-Black

• This Certified Refurbished product is manufacturer refurbished, shows limited or no wear, and includes all original accessories plus a 90-day warranty. IMPORTANT NOTEL: A few units might show the brand as Motorola (and not Arris) as Arris had acquired Motorola for 2 years; hence it will be the same product and the same model
• Requires CABLE Internet Service, if not sure your provider is CABLE call them to confirm. Does NOT work with Charter cable provider.
• Compatible with MOST Major CABLE providers like Comcast/Xfinity, Cox, Time Warner, Mediacom, Bright House.
• Wired modem only, does NOT include WIFI Router or VOIP Telephone adapter. Gigabit Ethernet port to connect to computer or Router for fast downloads.
• Internet download speeds up to 172 Mbps and upload speeds up to 131 Mbps based on your Cable provider service. Good for streaming Video and gaming on multiple devices at a time.

$48.77

FAQs:

What do the lights on the Xfinity router mean?

When there are indicators on your Xfinity router, they assist you in knowing whether the router is functioning properly or if your network is connected. The router sends various signals to the user by changing the hue of the light coming from it.
Many colors of light represent different levels of connectivity, such as white for restricted internet access and red for complete internet disconnect.

What does the blue blinking light mean on the Xfinity router?

The blue light on someone’s Xfinity router is flashing because it is in WPS mode. Your gateway is presently attempting to create a relationship with another wireless device, which is bad news.

What does the green blinking light mean on the Xfinity router?

If you see a green signal on any Xfinity router flashing, it signifies the system is switched on and receiving electricity. It seems to be linked to the internet does not guarantee that it is connected to the system.

What does a white light mean on Xfinity router?

How do I fix the white light on my Xfinity WiFi box?

Why does my modem show connected but no internet?

How do I fix Xfinity WiFi no internet connection?