If you have a ticket issued on or before 31 July 2022 and have not utilised your additional one-time waiver of rebooking fees, you may still do so and only pay the fare difference, if any. Show
How to make changes to your ticketsIf you previously booked through a travel agency or partner airline, please contact them directly for assistance. Changes to travel dates Customers who booked flights directly with Singapore Airlines may change their travel dates with us online. In most circumstances, simply log in to Manage Booking and select your new flights. If you have already commenced your travel and/or one of your flights is waitlisted, use our Help Form instead. Changes to destination Changes due to unforeseen circumstances Support for paid add-ons Change of travel dates only
Changing destination
Any booking change you make must be done before your original travel date or within a year of your ticket’s date of issue, whichever is earlier. For example, if your ticket was issued on 30 May 2022, you must make your change before 30 May 2023. You can find your ticket’s date of issue in the e-ticket pdf attached to your booking confirmation email. Once a change request has been submitted, a record of your request will be created. There is no need to submit a further request online or via our contact centres. COVID-19 forced the cancellation of hundreds of flights. Often, the weather forces a change in a flight or air traffic operations mean flight cancellations. Passengers are normally left holding the bag. But, in some flight-cancellation situations, the passenger is in command of their own fate. Travelers need to know that they have options provided through the contract of carriage and DOT regulations. These rules affect all domestic airlines as well as all foreign airlines that fly in and out of the US. These last four months were a perfect example of airlines charging for flights and then canceling them. DOT rules and contract clauses required the airlines to refund the money that passengers paid for airfares and ancillary fees. The COVID Pandemic of 2020 resulted in a variation on these flight change rules.NOTE: Travelers United disagrees in the most vocal of terms with DOT’s current conclusions about canceled flights during the COVID pandemic. We agree that any airline that canceled flights prior to passengers requesting cancellations should result in a full refund of the airfare and any extra fees paid. However, if the passenger changed their flight at the behest of the US government, they need to be made whole and should maintain control of their own money. Airline credits with strings attached are not proper. Airline credits with expiration dates are simply postponed theft from passengers. DOT must recognize that this money that has been kept by airlines is not their money. At the very least, if it is not refunded as cash the money should be provided to the passenger as a credit to be used as they wish for whomever they wish to any destination they want. The money should be useable as a store credit, not as property of the airlines. If airlines change schedules before flights, passengers can decide whether to accept changesWhen an airline changes a passenger’s itinerary, the passenger can decide whether or not to accept those changes. Plus, some airlines spell out their rules in case of delays during travel. Of course, at the last minute, getting an advanced purchase airfare refunded and then paying a full, last-minute airfare is not a real option. But, for some, it may be the only option, depending on flight availability on your original airline. A recent flight from Washington, DC, to Barcelona, Spain, was changed by British Airways. The airline, via the travel agent, requested that the passenger accept the airline schedule changes. The passenger refused to accept the airline schedule changes. The travel agent came back and said that the passenger “does not qualify for a full refund as there are alternate flights. If the schedule change is less than 120 minutes, the passenger gets no refund. Our tickets are sold as non-refundable; however, the airline will permit cancellation of the complete booking for a fee. The cancellation fee is $450.00 per person.” The passenger consulted the Contract of Carriage from both British Airways and American Airlines. He decided to write to the travel agent and request that his flight be canceled and that he get a refund. READ ALSO: Passengers need an official DOT legal policy The Contract of Carriage controls what is possible and what is notLook at the contract of carriage clauses noted below. The passenger, upon petition to British Airways via the travel agent, prevailed. The airline approved the cancellation.
When an airline faces a delay of their making, passengers can get their money back. They can make their own plans. Not all airlines have the same rules. However, most airlines have rules that put passengers in charge when schedules are changed after a booking is completed. American Airlines International Contract of Carriage
British Airways General Conditions of Carriage
Acts of God, war, riots, strikes, and other force majeure causes are not coveredThe Delta Air Lines Contract of Carriage includes language about delay liability for Delta Air Lines. Of course, acts of God, war, riots, strikes, and other force majeure causes are not covered.
Sometimes passengers can cancel reservationsSometimes, airlines make a change to a reservation before the flight. When it results in more than a 90- to 120-minute change in schedule, passengers can normally cancel that reservation. In the case of code-share flights (as the flight used in this article was), check both airline contracts of carriage.Passengers need to know their flight-cancellation rights. When faced with schedule changes, they should write to travel agencies quoting the airline contracts of carriage. They usually will prevail after the agency forwards the request for cancellation to the airline. READ ALSO: Charlie Leocha Charlie Leocha is the President of Travelers United. He has been working in Washington, DC, for the past 14 years with Congress, the Department of Transportation, and industry stakeholders on travel issues. He was the first consumer representative to the Advisory Committee for Aviation Consumer Protections appointed by the Secretary of Transportation from 2012 through 2018. Do airlines compensate for flight changes?In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled. Compensation is required by U.S. law only when certain passengers are “bumped” from a flight that is oversold.
Do you have to accept flight changes?Minor change
Passengers victim of a minor schedule change have generally no choice but to accept it. If this happens to you, feel free to ask a refund or an alternate flight, but keep in mind that you are not covered by any law and the airline doesn't have the obligation to refund or reroute you on a different flight.
What am I entitled to if my flight is changed?Schedule Change/Significant Delay - A consumer is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the consumer chooses not to travel.
Can an airline switch your flight?A carrier may decrease the frequency of service to a given destination, or they could adjust flight departure times to optimize aircraft utilization. In some cases, a flight booked several months in advance could undergo multiple changes.
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