Progressive claims adjuster trainee video interview questions

If you are looking for Progressive Interview Questions you have come to the right place.

We all know interviews are stressful and competition is intense.

However, with a small amount of preparation you can ace the interview at Progressive.

Here we will discuss Progressive Insurance Interview Questions and Answers.

Please note we are not affiliated with Progressive and cannot guarantee what questions will be asked.

SKIP TO SECTION...

Progressive Interview Questions and Answers

1. Tell us about yourself?

• It’s okay to talk about your hobbies and interests but keep it brief. Try and focus on related work experience. Remember having related work experience will put you ahead of the competition.

2. What can you tell us about Progressive? 

About Progressive

• Progressive is an American insurance company founded in 1937 by Joesph Lewis and Jack Green.
• The head office is in Mayfield Village, Ohio.
• Products include property insurance & protection, personal insurance & services (Health, Life, Travel, etc), business insurance, and financial services (Home Financing, Home Refinancing, Personal Loans, etc)

DID YOU KNOW...

• In 2017, Progressive became the 3rd largest auto insurer in the United States.
• #1 Commercial Auto Insurer in America, insuring more than 1 million commercial vehicles
• #1 Commercial Truck Insurer in America
• Insures more than one million watercraft
• #1 Motorcycle Insurer and has been serving customers for more than 50 years.
• #1 Specialty RV Insurer

3. Why do you want to work at Progressive?

• State you feel you want to grow your career in insurance and feel Progressive is a great place to do it. Mention you are impressed that Progressive is ranked in Fortunes 100 Best Companies to Work For, 2019 Best Workplaces for Millennials, or 2019 Best Workplaces in Financial Services & Insurance.
• Mention you are impressed with Progressives’ dedication to the environment. Initiatives such as reducing carbon emissions, paper consumption reduction, and diverting waste from landfills.

4. What is your greatest strength?

• The best way to respond to this question is to describe the skills and experience you have which directly correlate with the job you are applying for. Therefore, review the job description and reassure the interviewer that you have the experience and skills to do the job.

5. What is your greatest weakness? 

• You should not deny that you have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard and neglect my friends and family). Instead, think of a weakness that is required but not critical for the job and state that as your weakness.
• When you state your weakness make sure you include what you are doing to overcome that weakness. For example, I have a fear of public speaking and I have enrolled in a public speaking class to overcome my fear.

6. Why are Progressives Competitors? 

Progressives competitors are

• Allstate
• StateFarm
• Bristol West
• Liberty Mutual
• Chubb
• Travelers
• AIG
• Nationwide

7. Where do you see yourself in 5 years?

• Search for careers in the insurance industry and find a position you can see yourself doing in five years.
• Have a look at Progressive’s career website and find a position that you could see yourself doing in five years. For example, suppose you are applying for a developer position in Technology, then state you eventually want to become a project manager.

TIP

Having your career goals relate to the insurance industry or positions listed on Progressive’s website will make you sound like a good fit for the company and they won’t mind spending time and resources training you.

8. Why should we hire you? 

The following tips are recommended when answering this question

• Be straightforward and confident about your abilities.
• Highlight the reasons why you are the right candidate.
• Be enthusiastic about why you want this job.
• Confirm your ability to work hard.

9. What do you like most about your current or last job?

• Unfortunately, this can be a trick question as they may be looking for things you didn’t like in your last job.
• The best answer is to say that you enjoyed everything about your last job, however, you feel that you have learned all you can in that role and are now looking for new challenges.

10. Do you have any questions for us?

Most interview questions for progressive insurance will end by asking if you have any questions. Don’t be afraid to ask your own questions along the way.

• What do you like best about working here?
• How would you describe your ideal candidate for this position?
• What about this position is the most important?
• How would you measure my success and what could I do to succeed in your expectations?
• Which part of the position has the steepest learning curve? What can I do in order to get up to speed quickly?
• What opportunities will I have to learn and grow?

Progressive Claims Adjuster Interview Questions

What is a claims adjuster?

When a customer has an accident they make a claim to their insurance. When they make that claim over the phone they talk to a claims adjuster.

Depending on the role, claim adjusters perform a variety of tasks such as investigate accidents over the phone, manage the repair process for auto damage, or as subrogation specialists they recover payments over the phone.

How would you deal with an upset customer?

• Listen and let the customer vent.
• Show the customer you care.
• Don’t blame the customer or the company.
• Try to solve the problem or find someone who can.
• Don’t make promises you can’t keep.

Tell us about a conflict you had at work and how did you resolve it?

It is only natural to have occasional conflicts at work.  The important thing is how you and your colleague came up with a positive outcome.

For example, in my last job, I worked in retail and was stocking shelves.  While doing this, I was placing the items that I felt had the most marketing appeal at eye level.  

My manager told me to place perishable products or merchandise with high-profit margins at a height that will be at eye level for an average person when stocking shelves.

When discussing this issue, I listened to what my manager was saying and did not argue. I understood my mistake and stocked shelves the way my manager wanted me to. I also felt I learned a valuable lesson in marketing.

Why should we hire you as a claims adjuster?

• If possible mention related work experience and how that experience can help you as a claims adjuster. For example, if you have worked at a different insurance customer or CSR, then how would that help you with this job.
• State you have a calm demeanor and work well under pressure which will help the customer feel at ease.
• Say you have excellent communication skills which will allow you to work well with customers.

Progressive Hiring Process

• After you apply online some applicants will receive a pre-employment assessment.   Next, applicants will receive an interview.  Progressive states you can log in to its website anytime to find the status of your application.  

See Also

• Search for Jobs
• Sign up for Job Alerts

*Please note that we cannot guarantee specific questions asked on the interview. Also, note that we are not affiliated with the company mentioned in this post.

What questions does Progressive ask in an interview?

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