How to keep your number with straight talk

With our bring your own device (BYOD) program, not only can you keep your current phone number in most cases, but you may also be able keep your current phone, whether it is Android or iOS. In fact, if you decide to bring your own device to AT&T, we’ll send you a free SIM card and waive your $30 activation fee.  

It is easy to transfer your Straight Talk number to a different provider or phone with these helpful tips.

It is easy to transfer your Straight Talk number to a different provider or phone. Using your new phone can be just as easy as transferring the SIM from your current phone to a new one.

Using Your Current SIM Card

If you meet certain conditions, you can transfer your current SIM card from your old phone to a new one. The qualifications are;

1. Your current phone uses Straight Talk's AT& T or T-Mobile network

2. Your old and new phones use the same size SIM card

3. Your new phone is compatible with your Straight Talk network

If you meet all of these conditions, take your SIM out of your old phone and insert your new one. Check to ensure that your phone has recognized the SIM card.

You should be able to send and receive phone calls and text messages. Check to make sure that you can access the internet. You should have no trouble sending and receiving MMS picture messages.

If you run into any difficulties when transferring your service, you may need to try out a different SIM card. You may also contact the support team for help.

If you can send and receive texts and calls but have problems with your internet connection, set the APN settings on your phone.

When Do You Need a New SIM?

It may be impossible to move your service. You may have no choice but to transfer it to a new SIM card.

If you want to change Straight Talk networks, your new phone is incompatible with the Straight Talk network you are using, or your current SIM card is not the same size as your phone, you have to get a new SIM from Straight Talk. They might help you transfer your service.

Consider using a SIM adapter if your SIM is too small to fit your new phone.

If your current phone is using Sprint network or Verizon, you have to transfer your service even though moving your service works too.

If you simply move your SIM to your new phone, your old phone will still be registered under Straight Talk.

Transferring Service to a New Straight Talk Phone

If you fail to activate your Straight Talk phone when you purchase it, you may have trouble unlocking it later. Your phone comes with a SIM included in the box.

Both iPhone and Android phones that you purchase from Straight Talk are locked. You have to ask Straight Talk to help you activate them.

Straight Talk will unlock your phone after 12 months of use on their network. If you did not register or activate it, it may be difficult to unlock your phone as they may have no record of you using their network.

If you have trouble transferring your service, you may contact the Straight Talk support team for help. The best way to contact Straight Talk is on the phone. Their support agents are friendly and professional. They are likely to help you address your concerns as soon as possible.

If seeking phone support is not an option for you, you may speak with a representative through live chat

If you don't have to speak with an agent, you may seek support via email. Send them a brief email with the details of your problem and they will send you a reply. With email support, you may need to go back and forth a few times before receiving help. You may also seek support on Twitter or Facebook. The Straight Talk help desk covers plenty of topics. It may help you address your issues without contacting an agent directly.

Why Did GetHuman Write "How Do I Transfer My Straight Talk Number to Another Phone or Provider?"?

After thousands of Straight Talk customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Transfer My Straight Talk Number to Another Phone or Provider? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Straight Talk if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Straight Talk Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Straight Talk in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Transfer My Straight Talk Number to Another Phone or Provider? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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