How to get a replacement chase debit card

Need to replace your Chase debit card? Here's how to request a new one through the website, mobile app or customer service.

How to get a replacement chase debit card

  • How to Replace Chase Debit Card Online
  • How to Replace Chase Debit Card Via Mobile App
  • How to Replace Chase Debit Card Over the Phone
  • Other Ways to Pay

J.P Morgan Chase Bank is one of the biggest banks in the U.S. They're known for their personal banking and credit card products. Take a look at how to replace your debit or credit card below.

How to Replace Chase Debit Card Online

Follow the following steps to request a new Chase debit card online:

How to get a replacement chase debit card
Screenshot of Chase
  1. Login to Chase.com
  2. Go to your checking account
  3. Select "More…" on top right hand side
  4. Select the dropdown "Account Services"
  5. Go to "Replace a lost or damaged card"
  6. Choose your card and include a reason for replacement
  7. Review and submit your request
  8. You should receive a response within 1 business day.

When will my Chase card arrive?
You'll receive your Chase debit card within 3-5 business days. If you don't receive your card within two weeks, you can request a replacement card online.

How to Replace Chase Debit Card Via Mobile App

Follow the following steps to request a new Chase debit card with the mobile app:

  1. Sign into your Chase Mobile app
  2. Select your checking account for a debit card
  3. Scroll to find "Replace a lost or damaged card"
  4. Choose your card and include a reason for replacement
  5. Review and submit your request
  6. You should receive a response within 1 business day

How to Replace Chase Debit Card Over the Phone

Here's how to replace your Chase debit card using Chase Customer Service:

  1. Call Chase Card Services at 1-800-432-3117 (available 24/7)
  2. Enter the last four digits of your card number OR ask to speak to a representative
  3. A live person will assist you. Next, confirm your identity and mailing address for where your new card will be sent.

Other Ways to Pay

As you wait for your replacement card to arrive, you have a few options for paying.

  • Chase Mobile app for money transfers or deposits.
  • Write checks to pay bills and make other payments.
  • Chase Pay (mobile wallet app similar to Apple Pay or Google Pay) for some places

Conclusion

It's pretty quick and easy to replace your Chase debit or credit card. Just call Chase Card Services, or log into Chase.com or the mobile app. If you want to make financial transactions while waiting for the replacement card, access your account online or via the mobile app.

You'll receive a debit card for Chase's checking accounts. To earn a bonus, consider applying for one of their Chase coupon codes.

Amber Kong is a content specialist at CreditDonkey, a bank comparison and reviews website. Write to Amber Kong at . Follow us on Twitter and Facebook for our latest posts.

Note: This website is made possible through financial relationships with some of the products and services mentioned on this site. We may receive compensation if you shop through links in our content. You do not have to use our links, but you help support CreditDonkey if you do.

Frequently asked questions

Lost or stolen card/phone, new cards and making returns

What if my card is lost or stolen? 

Separate contact information exists for Credit Card and Personal Banking accounts.

  • Credit Card: If your card has been lost, stolen or damaged, call us immediately at 1-800-432- 3117. Go to chase.com/customerservice for call center hours.
  • Personal Banking: If your card has been lost, stolen or damaged, call us immediately at 1-800- 935-9935. Go to chase.com/customerservice for call center hours.

We accept operator relay calls. If you're deaf, hard of hearing, or have a speech disability, call 711 for assistance.

What if my device is lost or stolen?

If your phone is lost or stolen, you can lock your phone and suspend Google Pay by using the Find My Device. You can also call Chase, and we’ll assist you with suspending the cards in Google Pay, allowing you to continue to use your plastic cards.

What happens when I replace or update my device?

If you replace or update your device, deactivating your old device will delete the Digital Account Number (Token) associated with the old device. You'll then have to register your cards to your new device to use Google Pay, the same way you registered the first time

What happens when my card is replaced?

Whether your card is replaced because it is lost or stolen, or if the card has expired, in most cases your new card will be automatically associated to the existing Digital Account Number (Token) in your device, and continue to be used for payments in Google Pay. If, for some reason, Chase could not re-add your new card to the existing Digital Account Number (Token), you'll see a notation in the Google Pay App that the card isn't active for use. You can then re-add your card, as you did initially to make it active again.

How do I make returns with purchases I’ve made using Google Pay?

You can make a return the same way you would with your plastic card today by contacting the merchant directly. We do recommend you bring the device that you used when returning items purchased with Google Pay.  We also recommend you keep a copy of the paper receipt and bring the receipt with you to the store when making the return.

Esta página contiene información acerca del uso de Chase Visa® y Mastercard en billeteras digitales.
Si tienes alguna pregunta, por favor, llama al número de teléfono que está al reverso de tu tarjeta.

© 2019 JPMorgan Chase & Co. All rights reserved.

Chase credit cards are issued by JPMorgan Chase Bank, N.A. Accounts subject to credit approval.

Debit cards are provided by JPMorgan Chase Bank, N.A. Member FDIC.

The Contactless Symbol and Contactless Indicator are trademarks owned by and used with the permission of EMVCo, LLC.

Google Pay is a trademark of Google LLC.

Google Pay works on Android devices running Android Lollipop 5.0 or above.

How do I request a replacement card from Chase?

Here's how:.
After signing in to the Chase Mobile® app, tap the credit card you want to replace or the checking account for a debit card..
Scroll to find "Replace a lost or damaged card".
Choose your card and then a reason for replacement..
Review and submit your request..

Can you get a replacement debit card at Chase Bank?

Here's how: After signing in, tap the account for the card you want to replace. Scroll to find "Replace a lost or damaged card" Choose your card and then a reason for replacement.

How long does it take to get a Chase debit card replacement?

To request a replacement card, choose Replace card and follow the instructions. We'll send you a replacement card that will arrive within 3-5 days. If you ordered your card more than 5 days ago, please call us using the number on your statement.

Can you get a Chase debit card same day?

When will my new Chase debit/ATM card arrive? Your card will arrive within 3-5 days after opening your new account. If you don't receive your card within two weeks, you can request a new card online.