Blue cross blue shield nurse line number

Coronavirus Update 

What you need to know about the disease and our coverage commitment. Learn more here.

Helping you understand your care options

With so many options available, you might not know where to go for the best and fastest care. Get familiar with your options now before you and your family need care. It can help you save time and money.

  Download our Know Where to Go Guide  to learn more

24/7 Nurse Line

When you’re seeking general health advice or where to go for care, you can call a registered nurse day or night. You can also chat with a nurse or send a secure message through MyBlue.

Telehealth Services

When you want treatment quickly for minor illnesses and injuries, you can connect with a board-certified doctor 24/7 via phone, video or the Teladoc® app. All members get their first two Teladoc visits for free.

Primary Care Doctor

A routine annual physical is an essential part of preventive care. During this visit, the doctor can get to know your medical history and diagnose and treat illnesses. Use our nationwide directory to find one near you.

Certain medical services and treatments need approval before you receive care

Depending on the type of care you require, you may need prior approval, precertification, or both. We review the service or treatment to ensure it is medically necessary. If you do not get pre-approval, we may reduce or deny your benefit.

In most cases, your doctor or facility will submit your approval requests. However, you should always ask your provider if they have contacted us and provided the information we need—you are responsible for ensuring that your care is approved. You can call the number on the back of your member ID card to see if we have received the request.

For more information, review our FAQs.

Get procedure cost estimates when you sign up for MyBlue

Before booking your appointments, find out how much a provider typically charges. Through MyBlue or the fepblue app, you can access procedure cost estimates to help avoid surprise bills.

Sign up for MyBlue

If you're a Blue Cross Blue Shield of Michigan or Blue Care Network member, and have questions about your general health or a specific condition, our 24-Hour Nurse Line can help. 

If your symptoms are mild, a registered nurse can answer your health concerns and give advice. Calls typically last an average of 12 minutes and are at no cost to you. 

Call a nurse

1-800-775-BLUE (2583)

1-855-624-5214

This 24/7 service connects you with registered nurses supported by board-certified physicians that can:

• Share tips for healthy lifestyles
• Discuss at-home treatments for minor illnesses and injuries
• Answer questions about upcoming surgeries and medical tests
• Provide health education materials about rare or chronic conditions
• Teach you about preventive care like mammograms, immunizations and prostate screenings

Please note: Our 24-Hour Nurse Line should not be used in medical emergencies.

The 24/7 Nurseline is available 24 hours a day, 7 days a week. The 24/7 Nurseline is staffed with registered nurses who may answer your general health questions about things like minor cuts or burns, a sick child, headaches, fever, asthma, back pain and other chronic conditions. Based on your need, they may suggest that you call a doctor or seek emergency services.

Plus, when you call, you also have the choice to access an audio library of more than 1,000 health topics, from allergies to women's health, with more than 600 topics available in Spanish.

Call the 24/7 Nurseline at 800-765-7298 (toll-free).

For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.

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