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Posted on Feb 15, 2022 Updated on Feb 15, 2022, 1:34 pm CST A TikToker exchanged her “old stuff” for new products at Bath & Body Works, prompting the store’s rumored exchange policy to go viral yet again. @jozterzz’s TikTok showing his friend exchanging her old Bath & Body Works products for new ones got over 3.1 million views since being posted on Jan. 24. The video shows his friend going into Bath & Body Works with a basket full of “old stuff” and coming out with new products and an exchange receipt. The text layover reads, “Exchanging her old stuff at bath and body works for new stuff for free.” This is not the first time Bath & Body Works’ rumored generous exchange policy has gone viral. According to its website, “If at any time you’re not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn Stores in the US for a full refund.” But whether or not used items can be exchanged for new ones has been a topic of debate for a while. While Snopes failed to confirm whether a customer can actually exchange used items for new ones, several TikTokers have posted about exchanging items for new ones. Several commenters agreed that the exchange policy is real. “Its literally our policy I used to work at bath n body works‼️‼️ It didn’t bother most of us we knew it made our customers happy,” @feliciatharealest._ said. “I used to work at bbw. Trust me we really couldn’t care lol it doesn’t affect our pay, and we just spend a few mins scanning everything,” @chxlula wrote. Some, however, said they would be “too embarrassed” to ever partake and accused the customer of abusing the policy. “This is abusing a companies policy lol I see it being changed in the near future,” one said. A few top comments even resorted to calling the customers “ghetto.” “Who has the time for this ghetto mess,” one questioned. “That’s ghetto. No thanks,” another said. Others, including alleged Bath & Body workers or former workers, came to @jozterzz’s defense and questioned why viewers were seemingly defending a large corporation. “There’s nothing ghetto about this. Sometimes you buy a scent and when you get home it doesn’t smell the same or maybe you just don’t like it anymore,” @laressia04 said. “Everyone in the comments acting like they daddy own bath and body,” another said. The Daily Dot reached out to @jozterzz and Bath & Body Works for comment via TikTok message and email. Today’s top stories*First Published: Feb 15, 2022, 1:13 pm CST Clara WangClara is a full-time digital nomad writing about culture, food, and music. Her work has been featured in publications such as Refinery29, BuzzFeed, the Daily Dot, the Austin Chronicle, USA Today, and NiceKicks. She aims to be quicker on her feet than Borat's lawyers.
 Bath and Body Works Return Policy—All the Facts You NeedBath & Body Works offers an assortment of self-care products and home fragrances. If you’ve received the wrong product from this company, we can help you. We’ve created a handy guide to the Bath & Body Works return policy. If you find their rules for returns too complicated, create an account on DoNotPay and simplify the return process. Our app can help you navigate the return policies of other companies, such as Ulta and Sephora. According to their return policy, Bath & Body Works accepts returns of all their articles. The return method varies depending on how you purchased your goods:
You have 90 days from the order date to return your items if you want a refund to the original payment form. If you initiate the return process after this period has expired, your refund will come in the form of an E-Gift Card delivered to your email inbox. Returning a Bath and Body Works ProductHere’s a quick overview of all the methods for opening up the return process for your Bath & Body Works items:
Bath and Body Works Return Policy—Email ReturnsIf you’ve received a damaged item, filing a return request is possible online. You have two options:
Starting Your Return Over the TelephoneThe return process for damaged goods can also be started over the phone. The company’s phone number is 877-832-9272. In-Store Returns of Bath and Body Works ProductsBath & Body Works allows returns of the products in stores regardless of whether you have the original purchase receipt. Here’s how the company regulates it:
Returning Bath and Body Works Items Through MailBefore you start packing your items, make sure you have the invoice that arrived with your order. Here are the following steps:
How Much Time Does Bath and Body Works Return Policy Allow for Return Request Reviews?Bath & Body Works states that it may take up to 21 business days to process your return request. This amounts to around a month. Many customers don’t seem satisfied with their waiting times. You can shorten this waiting period by using DoNotPay. Return a Bath and Body Works Product in No Time! Use DoNotPay!You don’t have to spend money on your return to Bath & Body Works and wait for the company’s response for over a month. DoNotPay can save you both time and money. Here’s all you need to do:
The data you fed into our system will be used to create a unique return request letter that we will forward to Bath & Body Works. Our app will also give you an opportunity to pick the deadline by which the company needs to process your return request. DoNotPay can even cut your expenses by creating a return label that allows you to ship your package back free of charge. We offer help with understanding the return policies of many other companies besides Bath & Body Works. Some of them are:
Is the Company Refusing To Cooperate? We Can Help You Get JusticeIs whatever company you’re dealing with not being a good sport? Don’t worry—the world’s first robot lawyer is here to help. Our app can prepare all the necessary paperwork and provide guidance if you want to sue the company in small claims court. We can also help you draw up any legal document you need for the case, have it notarized by an online notary, and fax it to anyone in a matter of minutes. If you want to get revenge on tiresome robocalls or report a stalker or harasser, you can rely on DoNotPay. Anything Else We Can Do for You?Our AI-powered app is versatile—you can complete many tiresome, daunting tasks that you wouldn’t want to tackle by yourself. You can use DoNotPay to:
If you want to get access to all of our nifty products, sign up now! Want your issue solved now?Does Bath and Body Works have an exchange policy?We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn Stores in the US for a full refund, subject to the terms of our Return Policy.
How does Exchange work at Bath and Body Works?Bath & Body Works' policy covers returns on “new, gently used or defective” merchandise. So, for returns of used items with receipt, within 90 days, you can get all of your money back, even if the item is gently used. If the lotion irritated your skin or the smell gave you a headache, don't be afraid to take it back.
How long do you have to exchange something to Bath and Body Works?Returns Process
You have 14 days to return or exchange products.
Can you exchange retired scents at Bath and Body Works?Bath & Body Works has a 100% satisfaction guaranteed return and exchange policy. The official policy even says that customers can return anything, anytime, for any reason. So even if you've used some lotion, burned a candle or have an old product that you aren't really into, you can make an exchange.
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