A few days ago Synology released a new Hyper Backup version number 3.0.2-2432 after they found and fixed different issues. Hyper Backup helps you back up data and LUNs, and retains multiple data backup versions to keep important information handy and easy to track. Hyper Backup also makes restoring data and LUNs simple and straightforward. If the update is available in your country, it should also be available for automatic download in your DSM Package Center in the next days/weeks. If you, like me, don’t want to wait for the automatic package update in Package Center, you can manually download the new Hyper Backup version from the link below.
Download Hyper Backup 3.0.2-2432
What’s new in Hyper Backup 3.0.2-2432
- Added support for displaying data transfer speed in the progress bar of a running backup task.
- Fixed an issue where the content of the email notification might not be correct when a single version backup task was finished.
- Fixed an issue where a Microsoft Azure backup task might fail when the connection timed out.
- Fixed an issue where Microsoft Azure backup tasks might fail if the Synology NAS connected to a proxy server.
- Fixed an issue where the downloaded “file change detail” file (.csv) might not be opened properly in Microsoft 365 Excel.
- Fixed an issue where downloading data via Backup Explorer might fail.
- Fixed an issue where resuming a cloud service backup task might fail after the task was interrupted by a system shutdown.
- Fixed an issue where canceling a remote NAS backup task might fail when the backup destination was disconnected.
- Fixed an issue where backing up to Amazon S3 Storage might fail.
- Fixed a security vulnerability regarding lz4 (CVE-2021-3520).
- Fixed the issue where the OpenStack Swift backup tasks might fail if the Synology NAS used Let’s Encrypt certificates.
Not only has Hyper Backup been updated, but so has the Hyper Backup Vault package.
Download Hyper Backup Vault 3.0.2-2432
Hyper Backup Vault Update Version 3.0.2-2432 Fixed Issues:
- Upgraded to be compatible with Hyper Backup 3.0.2
Note: Synology Backup Solution
Packages.
Note: Hyper Backup 3.0.2-2432 with all the fixes and enchantments is available only for DSM 7.
Note: Hyper Backup vs Hyper Backup Vault.
This post was updated on Saturday / December 25th, 2021 at 12:16 AM
71
NAS DS216j, DS916+ Operating system
Needing help for Hyper backup tasks not working over the last 5 days. Am getting error of 'target offline' when checking/trying to run the hyper backup task from DSM. [Network][Synology NAS 1] Failed to start backup task. (The backup service is not available. Please re-enable the backup service at the destination.) [Network][rsync
DICOM to Home] Exception occurred while backing up data. (The backup service is not running. Please check the backup service settings or the firewall settings.) Is this a simple fix? How do I 're-enable' the backup service at destination/what backup service settings do I need to check? Apologies if a basic question but this is not my area of expertise. I have tried to do a basic search at Synology for a fix and in these forums but can't seem to find the answer. Source NAS: Can connect to this from outside LAN/ QuickConnect is up and running on control panel. Source is DSJ216 at work
Mobile operating system
errors in hyper backup log:
Thanks
Brendan
Destination NAS (at home): Can log into this ok. user there functions. Destination is 916+ at home.
-
Rusty
- 17. May 2021
It looks like your destination side is blocking access over 6281 HB port. Make sure you have your destination router configured to port forward that port to your nas and then try again.
UPDATE: Jinx @WST16 !
It could be Hyper Backup Vault. See if you have it on the target and start it/restart it. Hyper Backup Vault allows another Synology server to perform backup to this Synology NAS via Hyper Backup. Hyper Backup Vault also provides the overview of all the backup
targets on this Synology NAS. 71NAS DS216j, DS916+ Operating system
thanks.... just checked: Sooo..... odes this mean no tasks are running?
If it's installed, it should be on the drop-down menu. We're talking about the target NAS here. If it’s not, then I’m not sure how your backups were running. Edit: Are they both (source and target) on the same LAN?
Hyper Backup Vault - Add-on Packages | Synology Inc.
Mobile operating system
OK so Hyper Backup Vault has nothing listed under 'running tasks', and my previous backup task listed under the 'All Task' tab.
How do I restart the Hyper Backup Fault?
71NAS DS216j, DS916+ Operating system
Mobile operating system
- Original poster
- #5
Yes, I have it on the desktop and drop-down of the target NAS. Still can't workup how to restart it...
- 17. May 2021
- Last edited: 17. May 2021
- #6
Last edited: 17. May 2021
It should start and launch the Hyper Backup Vault interface when you click it. It’s not happening? -- post merged:
17. May 2021 -- Almost nothing to configure on HBV. It’s enough for it to be installed on the target Synology NAS. If it’s still not working, is it ok for you to restart this NAS (target)? Without knowing much about the configuration I'm hoping that a restart will reset something hanging and the service resumes
(since you’re saying it was working before).
Are they both on the same LAN (your source and target)?
- #7
If you don’t want to restart the NAS, you can try stopping the service and running it again from Package Center > Installed and see if the backup runs.
Package Center should be on your menu too.
71NAS DS216j, DS916+ Operating
system
Mobile operating system
- Original poster
- #8
OK, so here are the details and what I've tried so far: I can log into the work NAS fine remotely; also the external access is
listed as 'normal' under the DDNS tab. I am thinking it is port mapping access/restrictions on the modem not allowing the Hyper Backup service to run? We did recently have a new business modem installed several weeks ago. I have been trying to add the network ports listed by Synology that are used for backup (eg 22, 6281) but not luck so far with this helping
Source NAS: At work
Destination NAS; at home
Hyper backup's on source/work NAS not working.
Have tried restarting both the home and work NAS computers. Have also rebooted the work modem (all other computers/accesses at work working fine)
All the Hyper Backup tasks list 'target offline', even othugh target NAS is up and running well.
- #9
So the target is remote. It's highly possible that it's a ports thing. Make sure you’re forwarding the same port used by Hyper Backup task on the source. Post a screenshot of the port forwarding page if you think it helps.
- #10
It looks like your destination side is blocking access over 6281 HB port. Make sure you have your destination router configured to port forward that port to your nas and then try again. UPDATE: Jinx @WST16 !
71NAS DS216j,
DS916+ Operating system
Mobile operating system
- Original poster
- #11
It looks like your destination side is blocking access over 6281 HB port. Make sure you have your destination router configured to port forward that port to your nas and then try again. UPDATE: Jinx
@WST16 ! Thanks.. yes, checked that and the modem/router at work is set to allow the NAS IP address access to port 6281 for TCP.. see screenshot from modem port forwarding config.
- #12
Thanks.. yes, checked that and the modem/router at work is set to allow the NAS IP address access to port 6281 for TCP.. see screenshot from modem port forwarding config.View attachment 3659 And its
still not working? Do you have that HB task setup using your public domain name behind HTTPS? Is it maybe the problem that the certificate expired?
71NAS DS216j, DS916+ Operating system
Mobile operating system
- Original poster
- #13
And its still not working? Do you have that HB task setup using your public domain name behind HTTPS? Is it maybe the problem that the certificate expired? Hmm.. how do I check that?
- #14
Hmm.. how do I check that? On the source side, check the task status and open it (Edit), then move to the Target tab and see if the verify button exists there that needs to be pushed to make the remote connection a trusted one. Ofc this is only in the case of using
the FQDN and over https.
- #15
yes, checked that and the modem/router at work is set to allow the NAS IP address access to port 6281 for TCP. I thought your target is at home!
You should be forwarding ports at the target side.
71NAS DS216j, DS916+
Operating system
Mobile operating system
- Original poster
- #16
It looks like your destination side is blocking access over 6281 HB port. Make sure you have your destination router configured to port forward that port to your nas and then try again. UPDATE: Jinx
@WST16 ! DOH!!
YOU ARE CORRECT.. I had concentrated on the port forwarding on the source side and had not checked the DESTINATION NAS (home 916+).... I logged into the modem/router there and added 6281 port forwarding and bingo! All backing up now. We do have occ power failures at home and glitches so I suspect the modem/router
had glitched. Just checked.. has completed backup of the 4 Hyper backup tasks..... so assuming will continue to do so baed on schedule. Thanks!!!
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