June 29, 2017 - 12:00pm Military retirees and annuitants corresponding with the Defense Finance and Accounting Service (DFAS) will use a new address beginning May 1.The old addresses in London, Ky., have been used for years but are being discontinued and will be replaced by addresses in Indianapolis to
help speed up receipt and customer service. The new mailing addresses (beginning May 1) will be: Military retirees and annuitants can use the mailing address to submit any of the following information: The DFAS website //www.dfas.mil/retiredmilitary.html provides information and links to any
Retired Pay correspondence:
Defense Finance and Accounting Service
U.S. Military Retired Pay 8899 E 56th Street Indianapolis IN 46249-1200
Annuitant Pay correspondence:
Defense Finance and Accounting Service
U.S. Military Annuitant Pay 8899 E 56th Street
Indianapolis IN 46249-1300 Current phone and fax numbers are not
changing
Written requests for 1099R Forms (Retiree tax statement) Change Survivor benefit Plan information /
Correct a 1099R Establish a Retired Pay account
Manage Arrears of Pay (AOP) Beneficiary designation Manage allotments / Report a retiree’s death
Report a Survivor Benefit Plan beneficiary’s death Submit a retiree or annuitant change of address
Start/change Direct Deposit / Start international Direct Deposit
additional paperwork that might need to be submitted or by phone ( 1-800-321-1080).
For information and answers regarding your specific situation, please contact DFAS Customer Service at 1-888-332-7411 or by clicking here.
For questions about the Web site or for general questions about military compensation click here.
The Defense Finance and Accounting Service oversees payments to Department of Defense servicemembers, employees, vendors and contractors. The Defense Finance and Accounting Services also provides Department of Defense decision makers with business intelligence, finance and accounting information.
Agency Details
Acronym:
DFAS
Website:
Defense Finance and Accounting Service
Contact:
Contact the Defense Finance and Accounting Service
Main Address:
Crystal Mall 3
Room 920
Arlington, VA 22240-5291
Phone Number:
1-888-332-7411
Toll Free:
1-888-DFAS-411 (1-888-332-7411)
Forms:
Defense Finance and Accounting Service Forms
Government branch:
Executive Department Sub-Office/Agency/Bureau
Parent Agency
- U.S. Department of Defense
Related Agency
- Defense Finance and Accounting Service Garnishment Operations Center
- Defense Finance and Accounting Service Debt and Claims Management Center
DFAS remains operational and will continue our mission to ensure scheduled payments are made timely. We understand the importance of the payments and services we provide and ask that you continue to utilize our electronic and phone self-service options and information available on DFAS.mil, AskDFAS, myPay, and YouTube.com/DFAS whenever possible.
Hours of Operation
CUSTOMER CARE CENTER | PHONE NUMBERS | NORMAL HOURS OF OPERATION |
Travel Pay Customer Care | 888-332-7411, option 4, then option 1 | 8 a.m to 5 p.m. ET |
Military Retired & Annuitant Pay | 888-332-7411, option 4, then option 2 | 8 a.m to 5 p.m. ET |
Military Pay - Army/Navy/Air Force/Marine Corps | 888-332-7411, option 4, then option 3 | 8 a.m. to 5 p.m. ET |
myPay | 888-332-7411, option 5 | 8 a.m to 5 p.m. ET |
Garnishments | 888-332-7411, option 3 | 8 a.m to 5 p.m. ET |
Overseas DSN Users:
Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number.
For more information, check out this DISA tutorial.
Customer Service
888-332-7411 | PRESS | |
1 | Self Service, including requests for tax forms 1095,1099-R and W2 | |
2 | Report the Death of a Military Retiree | |
3 | Garnishments | |
4 | Pay Inquiries or Civilian Debts | |
5 | myPay Website Assistance | |
6 | Affordable Care Act |
Contractors and Vendors Only
DFAS Indianapolis Accounts Payable | 888-332-7366, option 2 | 7:30 a.m. - 4:30 p.m. ET |
DFAS Columbus Accounts Payable | 800-756-4571 | 7:30 a.m. - 4:30 p.m. ET |
Federal Relay TTY
Toll-free and toll access numbers for the Federal Relay are:
- (800) 877-8339 TTY / ASCII (American Standard Code for Information Interchange) – Allows TTY users to type their conversation
- (877) 877-6280 VCO (Voice Carry Over) – Allows users to voice their conversation
- (877) 877-8982 Speech-to-Speech – Allows people with Speech Disabilities to re-voice their conversation
- (800) 845-6136 Spanish – Allows Spanish-speaking callers type and receive their conversation in Spanish with no translation services
- (888) 474-8983 Spanish to English – Allows callers to type in English or Spanish and receive translation services from Spanish to English or English to Spanish
- (866) 377-8642 Voice – Allows hearing callers to connect with a communication assistant to type their conversation to their caller. Allows an international call to connect with a CA to place a call within the U.S.
- (800) 877-0996 Customer Service (Voice, TTY, ASCII and Spanish) – Allows callers to connect with Customer Service
Contractor and Vendor Pay Customer Service
DoD Military and Civilian ID Card Information
Customer Experience Team
Learn more about our Customer Experience Team and how they are helping to improve your experience with DFAS.
Page updated February 10, 2022