Cant hear dialogue on amazon prime

I am using LG oled tv, built in amazon prime with a Samsung MS650 soundbar. Went in to watch uhd grand tour and I got background sound but no dialogue. I can come out and go back in and I get dialogue again. Any ideas?

You may hsve just been getting the surround channels from a 5.1 audio mix. Check the settings in the TV, Amazon app. and soundbar. It could have been some bad switching issue where the soundbar got confused.

Clem

Ok will do, My Amazon App on my LG OLED does not seem to have any sound or visual settings?

I'm so bummed - I don't know what to do.

I've been watching Grimm and I'm in the middle of Season 2 - and for some strange reason, none of the Grimm episodes play with the entire audio track.

I get the music, but I can't hear anybody talking.

I tried setting up Closed Captions - but the fonts too small for me to see without straining.

No bueno.

I found a movie and watched it fine (Charlie and the Chocolate Factory) but when I went back to Grimm - even previous episodes I'd seen with no trouble before, I had the same problem.

I've rebooted my PS3 twice. But that didn't fix my issue.

What's a girl to do? I'm having Grimm withdrawals.

Contact Amazon customer service.

FWIW, I just tried on my phone, and was able to watch the first few seconds of season two episodes 1 and 16, and both had sound. So the sound is there...

Pure speculation on my part, but I wonder if it's transmitting in 5.1 surround sound, and your device is not able/willing to consolidate the channels into the proper stereo output? You might look to see if there are any configuration options for stereo vs. surround sound, perhaps?

NogDog said:

Pure speculation on my part, but I wonder if it's transmitting in 5.1 surround sound, and your device is not able/willing to consolidate the channels into the proper stereo output? You might look to see if there are any configuration options for stereo vs. surround sound, perhaps?

OK - would that be at the Amazon end, or my stereo receiver?

JullesBurn said:

OK - would that be at the Amazon end, or my stereo receiver?

Yes.

Seriously, I don't know: I was just trying to figure out how it would possibly send/receive/play only some of the audio tracks. Unfortunately, I know nothing about the PS3, but I'd start by looking at its set-up for audio, and see if the default setting "make sense" for your physical configuration (e.g. select stereo rather than surround if you're playing through just 2 speakers).

Well - I'm happy to say it's working again. Sort of fixed itself. Maybe the internet connection was stronger. Or having all systems shut down for a night. I don't know - but I'm happy to be getting my Grimm fix again.

Yay, Julles!

Love me some Grimm.

Betsy

I had no audio on anything (Amazon prime instant, netflix) with my fire tv last night.  I wrote about it on a different thread and wasn't aware of this one until Betsy pointed it out.  It works now, but I don't know why it didn't work last night.

I guess the glass-half-full news is that it seems like maybe it was an Amazon problem (either software or hardware), and not something "broken" on your end.

I had no audio again for watching my fire TV, so I called Amazon again. They didn't do anything but they were going to call me again tomorrow night at a time convenient for me after I get home from work.

After I hung up, I tried unplugging my TV and then plugging it in again. Then the audio worked. At least this time I know what brought the audio back on. I don't know why it didn't work Monday night and then it worked Tuesday afternoon (and then didn't work late Tuesday night).