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If you are experiencing Low/No Spray, follow these steps to resolve:
- Is the Brush Roll Turning?
- No > Go to Brush Not Turning
- Yes > If available on your model, make sure the cleaning mode is clearly selected
- In Express mode much less water is applied, switch to DeepClean mode for more water/formula
- Remove clean water tank and check that the tank is not warped, damaged, or cracked
- If clean water tank is damaged, warped, or cracked, a new one should be ordered > Go to Parts & Supplies
- Over a sink, push up on valve on bottom of clean tank
- Does water come through?
- Yes > Reinsert tank and firmly push it back into place leaving no gaps
- If there are gaps, or tank does not seat properly, order a new clean water tank > Go to Parts & Supplies
- No > A new clean water tank should be ordered > Go to Parts & Supplies
- Yes > Reinsert tank and firmly push it back into place leaving no gaps
- Does water come through?
- Has this resolved the issue?
- Yes > Great! Glad we could get you back to cleaning!
- No
> Where is there No Spray?
- Hose > Go to No Spray to Hose
- Foot > Go to Handle Removal
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If you are experiencing No/Low Spray, follow these steps to resolve:
Make sure trigger is pressed down when performing wet passes
- Turn off and unplug machine
- Remove clean water tank lifting up on handle, set aside
- Turn upper cord wrap over and remove power cord, set aside
- Remove upper handle
- Press black button below upper power cord wrap and pull up on handle
- Remove middle handle
- Press black button below lower power cord wrap and pull up
- Slide middle handle back onto lower body of machine until it clicks
- Slide upper handle into middle handle until it clicks
- With machine unplugged and turned off pull trigger
- Is there pressure in the
trigger?
- Yes > Fill clean water tank
- No > Order new middle & upper handle > Go to Parts & Supplies
- Is there pressure in the
trigger?
- Inspect clean water tank and cap for cracks, damage, or deformation
- If damaged or deformed, replace clean water tank or cap > Go to Parts & Supplies
- If cap is missing red gasket, replace cap > Go to Parts & Supplies
- Reseat clean water tank on machine until it clicks
- If tank does not click into place, order a new clean water tank > Go to Parts & Supplies
- Plug machine in and turn on
- Check for spray by pressing down on the trigger and performing a few wet and dry
cleaning strokes
- Has this resolved your issue?
- Yes > Great! Glad we can get you back to cleaning!
- No > Contact Us
- Has this resolved your issue?